Parts Sales Executive

A well-established automotive dealership based in Shelly Beach is looking for an experienced
**Part Sales Executive** to join their team.

**Requirements**:

- Must have Parts Sales experience in the Automotive Industry
- Already have a good client database
- Grade 12
- Computer Literate
- Work well under pressure
- Multi tasker
- Good customer care skills
- Good communication skills

**Duties (but not limited to)**:

- Actively market/advertise products and brand to existing/non-existing customers; creating continuous brand/product awareness
- Receive, welcome and attend to all walk-in (external) customers in warehouse
- Assist internal (i.e. workshop/sales) customers in a professional and courteous manner
- Attend to general telephonic enquiries
- Establish customer needs by asking open questions, actively listening and taking notes
- Ensure parts display area is clean and tidy
- Ensure parts display area stock is current
- Ensure correct pricing is indicated
- Ensure an accurate reflection of available stock
- Order non stocking items to complete an order
- Ensure all parts are reflected on automated system
- Identify parts not utilised and not put into stock (non stocking items)
- Notify Parts Manager of unsold parts on a weekly basis
- Ensure effective product knowledge (parts) understanding
- Explain technical details in a simple and understanding manner and highlight benefits to add value (i.e. EPC electronic parts catalogue)
- Present the product on the customers needs and desires
- Supply trade customers with accurate and timeous quotations
- Ensure correct order form is generated with accurate information
- Supply dispatch supervisor with order form
- Ensure dispatch supervisor is briefed on priorities
- Locate specified order within desired timeframe (customer needs)
- Ensure timeous delivery of order
- Ensure adherence to specified discount structures
- Identify reason for under / over payment
- Inform customer of under / over payment
- Discuss the settlement with customer
- Ensure correct text invoice on ordered part (cash sales)
- If external order, ensure parts requisition slip signed together with job card by supplier and receiver (cash sales)
- Issue documentation with ordered part (cash sales)
- Issue part, once proof of payment has been received (cash sales)
- Verify where part can be sourced from (i.e. other dealer, DMDC)
- Place on order with supplier
- Confirm accuracy of ETA (estimated time of arrival)
- Issue order no.
- Document order in special order book
- Verify if part is correctly ordered and undamaged
- Bin the special order part on special order bins
- Inform the customer of the arrival of the special order
- Inspect all picked deliveries against invoices and workshop requisitions
- Ensure adherence to control system for all parts entering and leaving the department
- Ensure all credit and stock adjustments are signed off by Financial Manager / Parts Manager
- Ensure an understanding of the Occupational Health and Safety Act. 1993
- Ensure necessary compliance to the Occupational Health and Safety Act. 1993 requirements within workshop

**About You**:

- Focus on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
- Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
- Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
- Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
- Sets clearly defined objectives; plans activities and projects well in advance and take account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
- Gain clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage ones impression on others.
- Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or