Claims Web/app Advisor

3 days ago

Midrand, South Africa Sanlam Full time

**Who are we?**
- Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- B Admin (Optional)
- Minimum Experience
- Minimum 1 - 2 year’s experience in claims administrative role.
- Minimum 1 - 2 year’s experience in Claims Web and App Chats will be beneficial.
- Deliverables include, but will not be limited to
- Through good digital communication, chat with our valued clients via WhatsApp, Web and MiWay Apps.
- Comprehensive feedback to clients on all Claims-related queries to ensure that all needs are met at first interaction.
- Escalate any claims to the relevant claims group business units, should you not be able to do first-chat resolution.
- Offer clients any assistance to operate or lodge claims on our digital platforms.
- All the above needs to be completed under the set service level targets, while ensuring you do not cause complaints in your interactions with our clients.
- You will be required to offer the utmost world-class service that deserves logged compliments from our clients, where targets will be set to be reached.
- In every interaction all the MiWay values, care, integrity, innovation and collaboration are to be observed.
- Must be highly proficient in dealing with clients digitally
- Ability to multitask and cope with pressure
- Good communication skills
- Excellent administrative skills
- Organized
- Professional
- Self-disciplined and time management orientated
- Self-motivated
- Target driven
- Attention to detail
- Customer-centric
- Team Player
- Accountability (must be able to establish procedures to monitor that which has been promised and delivered)

**Knowledge and Skills**
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation

**Personal Attributes**
- Communicates effectively - Contributing dependently
- Decision quality - Contributing dependently
- Action orientated - Contributing dependently
- Optimises work processes - Contributing dependently

**Build a successful career with us**
- We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters - Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development.

**Core Competencies**
- Cultivates innovation - Contributing dependently
- Customer focus - Contributing dependently
- Collaborates - Contributing dependently
- Being resilient - Contributing dependently
- Drives results - Contributing dependently

**Turnaround time**

**Our commitment to transformation**

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.

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