Student Advisor

**Vacancy: Student Support Champion**

**Location**: Bellville, Cape Town

**Salary**: R7,500 per month

**Closing Date**: 26 June 2025

**About Us**

At Skills Academy, we are committed to **“permanently changing as many lives as possible, through accessible, quality education.”** As a Student Support Champion, you will play a pivotal role in ensuring our students succeed by providing exceptional administrative and academic support.

**Key Responsibilities**
- **Customer Service**:

- Make outgoing calls to check on students' progress and provide necessary support.
- **Query Handling**:

- Resolve queries related to study material, assignments, exam registration, and WhatsApp within 24 hours.
- Liaise with supply chain and academic teams to address issues such as back-ordered study materials or assignment delays.
- **Administrative Support**:

- Ensure all student communications are accurately recorded and resolved in a timeous manner.
- Add students to WhatsApp groups and escalate unresolved requests to the administrator.
- **Motivation and At-Risk Students**:

- Provide additional support to students flagged as “at risk” to help them succeed.
- Offer guidance to maintain student motivation and engagement.

**Required Skills and Attributes**
- Excellent administrative and record-keeping skills.
- Strong attention to detail and ability to manage multiple tasks.
- Exceptional communication skills, both written and verbal, with excellent grammar and spelling in English.
- Customer-focused with the ability to build positive relationships.
- Proactive, organized, and able to prioritize effectively.

**Minimum Requirements**
- **Matric qualification** (essential).
- Previous customer service or administrative experience (beneficial).

**Why Join Us?**
- Competitive salary starting at **R7,500 per month**.
- Opportunity for personal and professional growth within a supportive team environment.
- Staff and family bursaries available for courses offered by Home Study Group.
- Internet allowance available (justification required).
- Annual leave as per company policy.

**How to Apply**

Make a difference in the lives of our students while advancing your career. Join us at Skills Academy today

**Job Type**: Permanent

Pay: R7 500,00 per month

Work Location: In person

Application Deadline: 2025/06/26