Cashier

Ensure that all station staff carry out and perform their duties strictly in accordance with the contract’s Quality Management System encompassing:
The Company Rules

Customer Relations

Cash Management Procedures

Passenger Management Procedures

Security Procedures

Cleaning Procedures

Health and Safety Procedures

**PRIMARY DUTIES**
Comply with start-of-shift, break-in-shift and end-of-shift utilising the biometrics system and hard copy timesheet procedures and systems

Inform customers of route, timetable and fare system information

Distribute public information communication material and ensure adequate stock is visible

Adhere to station operations manual

Comply with and implement all tasks and procedures as detailed in the Cashier Procedures Protocols

Undertake daily checklist before duties commence

Accurately complete all prescribed documentation for cash management

Ensure availability of customer forms at all times

Ensure stock availability of fare cards

Top up and sell fare cards

Reconcile float

Count cash, complete deposit slip, include slip and cash in cash collection bag and deposit in the drop-safe

Ensure safe is in working order and key is available

Co-ordinate hand over to cash collection company

Operate the cash management equipment and remember the COM passwords

Conduct daily stationary and supply checks and report any problems to the supervisor

Logging cash equipment faults with relevant service providers

Undertake daily checklist at shift handover or station closure

Adhere to the prescribed uniform code and name tags at all times

Manage kiosk and ensure no unauthorised persons are allowed in the kiosk

Ensure kiosks are kept clean and tidy

Ensure validator and radio equipment is charged

HSEQ compliance, awareness and checklists

Comply with all the instructions and requests from station management and supervisors

**SECONDARY DUTIES**
Perform ambassador tasks as per ambassador procedures

Perform validator tasks as per validator procedures

Comply with shift schedule

**It should be noted that for operational reasons, it may be necessary for you to perform tasks other than those described herein from time to time. Prescribed procedures may be amended by management as and when required.**

**Key Skills and Experience**
Grade 12

Previous cashier experience advantageous

Computer Literate

Understand the importance of good customer relationship skills

**People and Management Skill**
Excellent customer care skills

Good communication skills and ability to communicate with diverse groups of people across all levels

Customer focussed

Good attention to detail

Pro-active

Take ownership of tasks

Ability to prioritise tasks

Calm disposition