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Network Monitoring Operator

2 weeks ago

Johannesburg, South Africa Data Centrix Full time

**Requirements**:

- Matric & Relevant IT qualification
- ITIL V4 Foundation (required)
- Incident Management certified (required)
- N (Requited) & A (Advantage)
- 3 Years Experience in IT and customer service desk-related work environment
- Must have own car because its a Shift environment

**Overall responsibilities**:

- Ensure compliance of calls logged against the call logging process
- Interact with Infrastructure (2nd line support) on system
etwork outages
- Reporting and escalation of incidents as per agreed procedures and processes
- Production systems, Databases and services ea. Linux, Windows, SQL Databases, Oracle
- Infrastructure Hardware ea. Servers, Firewalls, Switches, Wireless Access Points
- Environmental monitoring in network rooms and call center ea. Aircons, Flood detection, smoke and fire.
- Interact with Facilities on aircon condenser and electricity outages
- 3rd party vendor fault logging
- Communicate outages to affected staff as necessary
- Communicate Maintenance on various systems to business/system owners and exco members
- 1st line End User support after hours and weekends
- 1st line Infrastructure support on components, servers and services
- Maintenance on monitoring system
- Escalate incidents to the necessary resources for resolution
- Consistent feedback and follow-ups on outstanding incidents logged till resolution
- Adherence to SLA for internal/external customers
- Daily physical checks of all the equipment in the server room