Technical Support Group Representative

Technical Support Group Representative

Weir ESCO

Johannesburg

Hybrid

As a TSG Representative you'll be the person our customers from across Africa turn to for technical problem solving. You'll leverage your in-depth knowledge of our products, fabrication methods and on-site support experience to help ESCO's customers with their toughest technical challenges. You'll also use your project management skills to manage both local and international fabrication projects, collaborating with our global engineering teams as the project owner, coordinating between sales, fabrication facilities, and designers.

Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge - but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Key Responsibilities:

- Focus Area: On-site customer technical support for Weir ESCO products in Africa region, specifically:
GET related issues, fault finding, reporting and solution implementation.

Weir ESCO bucket and lip commissioning.

Problem resolution and warranty claims, immediate customer assistance, detailing of scope-of-work, coordination of repair and quality inspection thereof.
- Focus Area: Project Management and quality inspection of bucket and lip fabrications and fabrication facility sites, local and international.
- Focus Area: Liaison with international engineering team and TSG colleagues on customer issues, warranties and proposed product optimisations.
- Focus Area: Providing technical support to the sales team on ESCO products.
- Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

- Qualified Technical Tradesperson: Boilermaker / Welder / Pipe Fitter / Diesel Mechanic; or
- Quality Control related education with experience in heavy fabrications.
- 5 years in a fabrication and / or mining environment conducting and overseeing quality inspections.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
- Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status._

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