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IT Team Leader

2 weeks ago

Johannesburg, South Africa Quantanite Full time

**Job Description: IT Team Leader**

**Location**: Sandton, South Africa

**Job Type**: Full-Time

**Compensation**: Competitive Salary and Performance-Based Incentives

**Reporting to**: Senior IT Manager

**About Quantanite**
Quantanite is a global leader in business process outsourcing (BPO) and customer experience (CX), driven by **AI and cutting-edge technology**. Our focus is on making operations smarter, faster, and more seamless for our clients by combining **automation with human expertise** to deliver exceptional results. With a team of over **2800 + professionals worldwide**, we’re at the forefront of redefining how businesses operate in the digital age. Our approach emphasizes **orchestrating people, processes, and AI-driven solutions** to ensure efficiency and innovation at every level. As we continue to grow and expand our **AI and digital transformation initiatives**, we’re looking for a **IT Team** **Leader** to help lead and scale our operations from Johannesburg.

**About the Role**

**Key Responsibilities**

**Team Leadership**
- Supervise and mentor a team of IT professionals, providing guidance, support, and conducting performance evaluations.
- Foster a collaborative and productive work environment, encouraging professional growth and development.

**Technical Oversight**
- Oversee the day-to-day operations of the IT department, including system maintenance, network management, and technical support.
- Ensure all systems are operating efficiently, securely, and are up-to-date with the latest technologies.

**Incident Management**
- Manage and resolve complex technical issues and escalations promptly.
- Develop and implement strategies to minimize downtime and maintain high service levels.

**Project Management**
- Support IT projects from initiation through to completion, including system upgrades, software implementations, and technology rollouts.
- Coordinate with other departments to ensure project alignment with business goals and objectives.

**Process Improvement**
- Identify and implement improvements to IT processes and procedures to enhance efficiency and effectiveness.
- Monitor performance metrics and develop action plans to address any gaps or areas for improvement.

**Training and Development**
- Provide training and development opportunities for IT staff to enhance their skills and knowledge.
- Stay updated with industry trends and emerging technologies to ensure the team remains at the forefront of technological advancements.

**Compliance**
- Ensure that IT operations comply with company policies, industry regulations, and best practices.
- Implement and enforce security measures to protect sensitive information and maintain data integrity.

**Qualifications**

**Education**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Relevant certifications (e.g., ITIL, PMP) are a plus.

**Experience**:

- Proven experience in an IT leadership role, preferably within a BPO or fast-paced environment.
- Demonstrated expertise in managing IT teams and complex technical projects.

**Technical Skills**:

- Experience with system administration, database management, and IT support tools.

**Leadership Skills**:

- Exceptional leadership and team management skills with the ability to motivate and guide a team in a high-pressure environment.

**Communication Skills**:

- Excellent verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders.

**Problem-Solving**:

- Strong analytical and problem-solving skills, with the ability to quickly address and resolve technical issues.

**Project Management**:

- Proven track record of managing multiple projects simultaneously, with effective planning, execution, and delivery.

**Working Conditions**
- **Schedule**: Rotational shifts (Day and night shift, rotational.
- **Environment**: Fast-paced, high-energy BPO environment with occasional pressure to meet tight deadlines and manage high volumes of technical issues.

**Benefits**
- Competitive salary and benefits
- Opportunities for professional growth and career advancement
- Collaborative and dynamic work culture