Assistant Concierge

6 days ago

Cape Town, South Africa Front Office - The Twelve Apostles Hotel Full time

**The Twelve Apostles Hotel and Spa**

**Front Office**
**Job Summary: Assistant Concierge (Permanent)**
This position offers variety and freedom from repetition and opportunities to interact with diverse people on a daily basis where your leadership and assertiveness skills will be used as part of a highly effective team; whilst operating within clearly defined standards and expectations; where your specialist guest service expertise can be recognised.
**Organisational Positioning**:

- **Department: Rooms Division**
- **Reporting to: Front of House Manager**
- **Location**:The Twelve Apostles Hotel Premises**

The focus of this position is working with and through others, building and maintaining relationships, and working closely and accurately within established guidelines. There is a need for an effective communicator, someone who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns. There will be many different people to meet and work with. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others, including the company, its management, the team, the company's customers, or all of the above.

**Key Performance Objectives**:

- **To be a Red Carnation Hotel Ambassador by**
- Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- Ensuring that you are familiar with, and adhere to, the Hotel’s code of conduct as set out in the Employee handbook
- Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service
- **As the Assistant Concierge you will assist the Head Concierge Manager to oversee the smooth running of the Concierge team on a daily basis by**:

- Enhancing the guest stay by welcoming them and facilitating any special requirements; by planning and coordinating their itinerary where needed; ensuring the best service providers are used for an exceptional service experience as per RCH standards.

INDHOTEL

  • Assistant Head Concierge

    6 days ago

    Cape Town, South Africa One&Only Cape Town Full time

    Assistant Head Concierge (14098) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Assistant Head Concierge

    10 hours ago

    Cape Town, South Africa One&Only Cape Town Full time

    Assistant Head Concierge (15072) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Concierge

    3 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Concierge (14832) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Concierge

    5 days ago

    Cape Town, South Africa Executive Placings Full time

    Destination Management Company based in Cape Town is looking for a Concierge to run their Concierge Service in South Africa. As a Concierge the core focus is enhancing customers local travel experience while driving loyalty & customer satisfaction. Experience required: Flexible enough to meet the diverse needs of in-country customers MS Office...

  • Concierge

    1 day ago

    Cape Town, South Africa One&Only Cape Town Full time

    Concierge (6506) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Junior Concierge

    3 weeks ago

    Cape Town, South Africa One&Only Cape Town Full time

    Junior Concierge (11649) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’...

  • Assistant Concierge The Silo Hotel

    4 weeks ago

    Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel's Assistant Concierge demonstrates the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They form strong and lasting relationships with guests and provide information about additional hotel services. The Assistant Concierge is responsible...

  • Assistant Concierge The Silo Hotel

    10 hours ago

    Cape Town, South Africa The Royal Portfolio Full time

    The Silo Hotel's Assistant Concierge demonstrates the highest level of courteous and efficient service, to ensure guests feel welcome and that their needs will be attended to at all times during their stay. They form strong and lasting relationships with guests and provide information about additional hotel services. The Assistant Concierge is responsible...

  • Concierge Retailer

    3 days ago

    Cape Town, Western Cape, South Africa OneCart Full time

    About the RoleAs a Concierge Retailer, you will play a key role in providing outstanding customer service and ensuring seamless shopping experiences.You will be responsible for assisting customers with purchases, answering queries, and resolving any issues that may arise.

  • Global Concierge

    3 weeks ago

    Cape Town, South Africa Executive Placings Full time

    Luxury Travel Company is looking for a Global Concierge to provide a paid for bespoke service to guests travelling with the company in Africa and provide information and assist with travel support during travel. The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and carefree travel experience....

  • German Concierge Specialist

    7 days ago

    Cape Town, South Africa Rhino Africa Full time

    German Concierge Specialist At Rhino Africa Safaris, the world’s leading Safari company, we are proud to promote safari & luxury travel destinations across Africa; pioneering a new path for sustainable tourism and leaving our legacy on the continent. We are on the lookout for a full-time German Concierge Specialist to join our Sales Support team. As a...

  • English Concierge Specialist

    7 days ago

    Cape Town, South Africa Rhino Africa Full time

    English Concierge Specialist At Rhino Africa, the world’s leading Safari company, we are proud to promote safari & luxury travel destinations across Africa; pioneering a new path for sustainable tourism and leaving our legacy on the continent. We are on the lookout for a full-time English Concierge Specialist to join our Sales Support team. As an English...

  • French Concierge Specialist

    1 day ago

    Cape Town, South Africa Rhino Africa Full time

    Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too. But it's not all thrills and frills, as we're big on making a...

  • French Concierge Specialist

    10 hours ago

    Cape Town, South Africa Rhino Africa Full time

    Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too. But it's not all thrills and frills, as we're big on making a...

  • Receptionist (Concierge)

    4 weeks ago

    Cape Town, South Africa Rubicon Full time

    **About the Receptionist role (Concierge)** The main purpose of this role is to provide an excellent front-of-house/concierge service for the organisation. Creating a positive customer experience as well as fostering positive professional relationships within the workplace. **Receptionist responsibilities**: - Acting as the initial point of contact...

  • German Travel Concierge

    5 days ago

    Cape Town, Western Cape, South Africa Findojobs South Africa Full time

    Responsibilities:Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent.Book hotel/lodge and logistic reservations based on consultant requirements.Responsible for travel request distribution to agents.Supporting Sales consultants with all administrative duties.Conclude on all...

  • Receptionist (Concierge)

    2 weeks ago

    Cape Town, South Africa Rubicon Full time

    **About the Receptionist role (Concierge)** The main purpose of this role is to provide an excellent front-of-house reception and concierge service which includes facilitating our Innovation Hub scheduled for visitors. Creating a positive customer experience as well as fostering positive professional relationships within the workplace. **Receptionist...

  • French Speaking Concierge Specialist

    1 day ago

    Cape Town, South Africa Jai Search Consultancy Full time

    **Responsibilities**: - Supporting Sales consultants with all administrative duties - Conclude on all aspects of the post confirmation of the booking - Enquiry warming (to be handed over to Senior Consultant) - Sales Quotes as first point of contact to support Senior Sales Consultant - Book hotel/lodge and logistic reservations-based consultants...

  • Dutch Speaking Online Concierge Agent Job

    6 days ago

    Cape Town, South Africa Language Recruiters Full time

    Your key **job** responsibilities as the **Dutch speaking Online Concierge Agent** in **Cape Town, South Africa** will include: - Providing top-notch customer service to **Dutch** speaking clients via our online platform - Assisting with travel planning, including flights, accommodations, and personalised experiences - Maintaining an up-to-date knowledge of...

  • Concierge Consultant

    4 days ago

    Cape Town, South Africa Pepperclub Hotel & Spa Full time

    Concierge Consultant will be responsible for making guests feel at home and to ensure a memorable and genuine experience. You will organize, coordinate, and implements various services and programs and acts as an information source to all our guests. **Requirements**: - Proven working experience as Guest Relations Consultant - Working experience in...