Customer Engagement Admin

Company Description
**Company Description**

When you join Anglo American
- Global Shared Services, you can expect to enjoy a competitive salary and benefits package, but more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programs, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Be part of the team. The team that makes it happen**

Anglo American has a portfolio of world-class mining operations. We mine, process, move and market the essential ingredients that enable a cleaner, more connected world and that meet fast growing consumer-driven demands for products from smartphones to electric cars. Our basic materials build homes, offices, railways and airports, and our diamonds fulfil people's dreams.

**Job Description**:

- Portray a professional, customer orientated image of the GSS Employee Services organization
- Work as an integrated Employee Services team member with the Employment Data Management and Payroll Execution teams to ensure knowledge transfer
- Assist Customers in making more effective use of self-service stations and systems, products, and services
- Educate and inform customers on the full range of services rendered by the Global Shared
- Staff and operate the Walk In Centre / Contact Centre with regards to:

- Current employee queries
- Potential future employee queries
- Ex-employee queries
- Management queries
- HR queries
- Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
- Respond to and investigate Customer queries and problems reported as well as requests (prioritizing as appropriate) e.g. reprinting of payslips, printing relevant payroll documents including leave form requests, etc
- Ensure accurate and methodical logging of customer requests on the relevant systems
- Receive customer documents to be forwarded to the Employee Data Management team
- Verify documents in terms of correctness in terms of the Customer HR policies, procedures and relevant conditions of employment
- Ensure that the correct ES forms are utilized
- Manages stakeholders by adhering to service level agreements
- Establishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Walk-In Centre / Contact Centre

**This role is at a Band 8 level reporting to the Customer Engagement Supervisor**

**Qualifications**:
**Qualifications required**:

- Grade 12/ Matric (essential)
- Payroll qualification (advantageous)
- SAP training

**Experience required**:

- 2-4 years working experience in HR or payroll field (essential)
- Knowledge of SAP systems (SAP 409, SAP Fusion)
- Knowledge of relevant query management system
- Legislation pertaining to the payroll environment, i.e., SARS, POPI, BCEA, etc.

**Additional Requirements**:

- Fluent in Business English
- Excellent verbal and written communicator
- Strong aptitude for Microsoft Office and a variety of system related functions, including Query Management and Document Management systems
- Strong work ethic and ability to work effectively in a fast-paced environment
- Strong interpersonal skills
- Strong analytical & problem-solving abilities
- Basic planning & prioritizing competency
- Strong investigative proficiency

Additional Information
**What we offer**

When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company - and we’re still growing all the time.

**Who we are?**

Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

**Inclusion and Diversity**

Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential.

**How we are committed to your safety**

Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies - from drones to data analytics - that