Dispatch Controller

**JOB PURPOSE**

The core purpose of the role is to ensure the effective dispatch of goods according to company requirements.

**KEY PERFORMANCE AREAS**
- Distribution Control.
- Administration.
- Warehouse assistance.
- SHEQ Integrated Management System control.

**MAIN RESPONSIBILITIES**

**DISTRIBUTION CONTROL**
- Control logistics function, ensuring all orders are dispatched timeously, including:

- Manage freight forwarders and ensure timeous collection from couriers.
- Loading of Freight Forwarders Waybills.
- Pre alerting the Freight Forwarders controllers, and the necessary staff, of what waybills are leaving.
- Assisting with the tracing of waybills for Freight Forwarders.
- Route planning.
- Control dispatch quality, delivery times, transport costs and efficiency.
- Ensure all picking slips are attended to timeously.
- Prepare goods for dispatch.
- Monitor, count & inspect the dispatching of goods to ensure orders are dispatched accurately.
- Loading / offloading of vehicles.
- Ensure vehicles are pre-loaded for early deliveries.
- Prepare products for shipment or delivery.
- Pack and load products onto vehicles according to company specifications.
- Ensure dispatch accuracy as per picking slip, on time and in full.
- Execute the most efficient and accurate loading and dispatching of all orders, as per picking slips.
- Ensure IBTR’s (Inter-Branch Transfers) are completed as per company procedures.
- Ensure clients who collect stock are assisted timeously and courteously and provided with accurate stock as per their order.
- Ensure uptime of fleet to deliver on customer service requirements, including:

- Preventative/ad hoc maintenance and readiness for unplanned downtime,
- Ensure all vehicles are serviced as per service schedules.
- Report all vehicle defects and services due to the Warehouse Supervisor.
- Ensure all drivers comply with the Road Traffic Act.

**ADMINISTRATION**
- Always ensure effective dispatch administration:

- PODs submitted to Admin timeously.
- All dispatch paperwork is completed accurately.
- Communicate labour requirements to Line Manager in advance, to ensure planning for stringent dispatch requirements.

**WAREHOUSE ASSISTANCE**
- Ensure that all stock is correctly and neatly located, binned, and maintaining a tidy display of the products.
- Accompany drivers on deliveries to provide assistance with offloading or loading products at customer sites.
- Conduct stock counts, as required.
- Assist in another position if there is an operational constraint.
- Assist with driving responsibilities, including driving a company vehicle, if hold a valid driver’s license.
- Comply with all traffic laws and follow safe driving practices while operating a company vehicle.
- Loading and unloading deliveries.
- Maintain accurate records of deliveries and ensure all relevant paperwork is signed and returned.
- Provide excellent customer service.
- Perform regular cleaning tasks to maintain a clean, tidy, and sanitary warehouse environment.
- sweeping floors.
- dusting surfaces.
- removing debris.

**SHEQ INTEGRATED MANAGEMENT SYSTEM CONTROL**
- Ensure adherence to the OHS Act.
- Take reasonable care for the health and safety of themselves of other persons.
- Co-operate with the employer to enable prescribed duties or requirements to be complied with.
- Carry out any lawful order given and obey the health and safety rules and procedures.
- Report any unsafe or unhealthy situation to the employer.
- Report any incident to the employer.
- Comply with health and safety processes.
- Ensure the warehouse maintains and complies with standards of health and safety, and hygiene always.
- Always maintain high standards of housekeeping.
- Ensure PPE is always worn in the warehouse.
- Participate in any Integrated Management System activities as required.
- Identify and report opportunities for improvement, Non-Conformances, and Incidents in area of responsibility.
- Ensure adherence to all company policies and procedures.
- Always maintain a high level of customer service levels standards.

**KEY JOB REQUIREMENTS**

**QUALIFICATIONS**
- Grade 12 or equivalent.

**EXPERIENCE**
- 1 years’ experience in a similar position.
- 3 years’ experience in an operations / warehousing environment.

**SKILL REQUIREMENTS**
- The ability to carefully and accurately pick and pack items, ensuring correct quantities, product quality, and proper packaging.
- The capability to prioritize tasks, work under deadlines, and meet productivity targets while maintaining accuracy.

**REQUIREMENTS AS AN ADDED BENEFIT**
- Valid Code 8 driver’s license.
- Valid Forklift license.