Bookmakers Clerk: Sunbet

The Bookmaker’s Clerk is responsible to be the frontline customer service point for placing of sports bets and attending to the guest’s transactional cash exchange requirements for sports betting purposes in line with internal professional standards and regulations including Lucky Number (lotto) bets; pre-match bets, live in running bets and horse racing bets.

**Qualifications**
- Grade 12

**Experience**
- Minimum of 1 year experience in a customer facing / cashiering role in the gaming industry

**Skills & Knowledge**
- Problem Solving
- Collecting Information (listening; asking questions)
- Creating Customer Experiences (including conflict handling skills)
- Assuring Quality
- Checking (accuracy in the handling and recording of transactions)
- Following Instructions
- Maintaining Composure (ability to handle stressful situations)
- Demonstrating Integrity
- English verbal and written communication skills
- Numerical skills (calculations)
- Cash / credit transaction knowledge
- Detect fraudulent currency
- FICA threshold and suspicious transaction reporting
- Cash desk equipment usage and maintenance
- Cashiering administration
- Basic computer skills
- Betting procedures
- An interest in sports, horseracing and gaming slots

**Key Performance Areas**
- Check trading area and ensure all equipment (TV and video systems and cash registers) for service are functioning and ready for service
- Check cleanliness of own section or station
- Communicate and follow-up on the correction of any equipment faults or defects
- Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
- Interact with guests and provide professional service standards and relevant solutions
- Identifies customers and understand their preferences
- Educate customers on business unit facilities, Sunbet shop and products, and current promotions
- Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary
- Guest information and copies of trading and transactional documentation is accurately recorded in the system
- Print daily fixture and odd sheets
- Back-up documentation is correctly filed and accessible
- Supporting documents have been generated for auditing purposes
- Handle all player transaction requirements with regards placing of bets and paying out ‘winnings’
- Capture and balance bets into a computerised betting and till system
- Escalate any suspicious betting patterns or underage gambling
- Educate punters on various bet types, markets and events, as well as products viz lotto betting, Cross selling and upselling.
- Promote National responsible Gambling
- Monitor digital display boards for the correct betting odds and results
- Conduct cash-ups and reconcile float at the end of service
- Substantiate and report on any float variances
- Secure and transport float as required

**Equity**
- Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

**POPI Statement