Graduate Opportunity
3 days ago
**Graduate Opportunity - Client Query Consultant**
**Key Responsibilities**:
- Debt counselling
- The National Credit Act
- Payment and debit order queries
- Retention queries
- Credit provider queries received from clients
The agent will be measured on accuracy and speed of query resolution.
**Minimum Requirements**:
- Must have tertiary education in the Finance/business field
- Client service experience or query management is advantageous
- Financial Acumen
- Excellent client service skills
- Good understanding of financial services industry
- Willingness to work shifts
- Criminal clear
- Credit clear
**Key Competencies**:
- Problem solver
- Urgency to attend to client queries and resolve them
- Excellent verbal and written communication skills
- Excellent listener
- Excellent time management
- Analytical
- Ability to work well in a team environment
- Financial acumen
- High levels of honesty, accountability and integrity
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