Workforce Management Analyst

**Job ID**:16478**Position Type**:Full-Time**Job Function**:Human Resources & Training**Workplace Type**:Head Office**Division**:TFG Human Resources**Province**:Western Cape**Location**:Cape Town North**Suburb**:Parow (Parow)Position Description:
**An opportunity has become available within TFG Human Resources for a Workforce Management Analyst.**

**Key responsibility in this role is the development of business staffing/scheduling plans, models and forecasting for the retail (stores) operations environment.**

**Key performance areas will be**:

- Provide scheduling and forecasting solution that is aligned to business strategies and budgets
- Develop data-driven, high quality store scheduling forecasts and plans at multiple levels / store size & brand variation
- Applies business, statistical and predictive modelling expertise to identify underlying trends
- Collects and maintains data associated with store trade for both long and short term periods to continuously develop model and identify patterns
- Works directly with business to determine future business plans and changes which will impact staffing model and prepare for the change appropriately
- Complete analysis and provide insight into business solutions and proposed innovative ideas

**Data Analysis (Workforce & Store Operations)**
- Identify the characteristics that affect staffing and scheduling (Store size, brand format, trading patterns)
- Analyse the current factors affecting overstaffing & understaffing
- Identify the entities affected by WFM
- Identify the business factors that have an impact on scheduling patterns
- Sources all data structures for workforce planning

**Calculate Staffing requirements**
- Identify the staffing options for the different store formats and highlight the advantages and challenges associated with each
- Identify the WFM requirements per environment
- Outline the steps of calculating staff needs
- Identify the components of staff workload
- Define the store operations / customer service impact when staff is added or reduced
- Define and Calculate the occupancy and productivity measures

**Create Workforce Schedules**
- Identify the factors and perspectives that needs to be considered in scheduling for the group and brand format
- Classify the most likely conflicts in the scheduling process
- Identify the benefits / drawbacks of employment category variations
- Highlight legislative / labour environment challenges
- Identify methods and processes for managing shifts / time-off and unexpected “what-if” scenarios

**Reporting & Trend Analysis (Feedback & Communication)**
- Develop real-time reporting
- Track group and stores performance
- Develop dashboards to communicate key workforce metrics
- Develop presentation material to communicate & educate key WFM concepts
- Develop workforce schedule monitoring tools and methods
- Propose recommendations to internal management team for staffing needs and alternatives

**Requirements**:

- Degree in business, BSC, stats or IT (Mathematics) or 3 years relevant experience
- Experience with WFM software (preferable)
- 2-3 years Data analysis / Data Mining experience
- In depth understanding of basic conditions of employment
- Computer literate with advanced knowledge of excel
- Minimum 3 years proven experience in scheduling and forecasting preferably within retail environment (highly preferable)HR
- Ability to persuade and influence stakeholders
- Team Management & Leadership Skills
- Clear and Concise Communication skills, both verbal and written
- Functional / Technical Skills: must have strong quantitative, analytical and technical aptitude
- Must possess the ability to work under pressure, meet deadlines and be accountable for performance and able to adapt to a fast-paced and change-oriented environment including complex projects
- Problem solving : must demonstrate the ability to proactively find and define problems, understand the business impact and identify the relevant solutions and provide recommendations for action and implementation
- Positive, proactive and highly motivated
- Must be willing to take initiative for learning and increasing knowledge and skills in a self-directed manner to improve performance and add value
- Aptitude to learn with high attention to detail
- High numeracy & interest in numbers & data
- Retail operational insights advantageous