Specimen Receiving Clerk

23 hours ago

Pietermaritzburg, South Africa Neuberg Global Laboratories Full time

Administers the receiving, capturing and distribution of all samples to ensure correct information is obtained and recorded and to facilitate the speedy processing of samples in the terms of service objectives.

**Key Performance Areas**
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Track stocks of office supplies and place orders when necessary
- Assist colleagues whenever necessary
- Answering incoming calls; taking messages and re-directing calls as required
- Data entry
- Handling the mail and ensuring the office stationery storage unit is well stocked.
- Organising and storing paperwork and computer-based information.
- Maintaining general office files, including job files, and other files related to the company’s operations.
- Performing other relevant duties when needed.
- Administers sorting and distribution of samples according to set standard operation procedures to ensure the correct and prioritized channeling of specimens to various laboratories.
- Processes samples registrations (logging) and queries according to set standard operating procedures.
- Ensures dispatching of samples specimens for processing in accordance with prescribed standard operating procedures and monitors progress and filling of reports, including handing queries and report delivery, in line with prescribed turnaround time.
- Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints.
- Responsible to track progress of samples delivery by couriers to ensure that specimens are received by the designated laboratory, processed and results returned timeously and in compliance with set standards operating procedures.
- Investigates bottleneck in pre-analytical laboratory processes and ensure timely resolution of challenges.
- Ensure basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures.
- Monitors stock levels and orders additional stock to always ensure the availability of the required materials and ensure delivery of stock to the doctor’s rooms.
- Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures.
- Reports incidents, logs customers complaints and problems solutions, reads documents and actions tasks on the laboratory information management system in compliance with relevant organisational policy.
- Prepares and scans patient forms onto laboratory scanning system (Prelink) and resolves the scanning incompletes according to set standard operating procedures.
- Responsible for adhering to Neuberg Global uniform protocols as set standard operating procedures.

**Requirements**:

- Grade 12
- BSC qualification
- 2 years Laboratory experience
- Computer literate
- Laboratory information systems
- Able to work shifts
- Must have reliable transport

Pay: From R1,00 per month

Ability to commute/relocate:

- Pietermaritzburg, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

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