Implementation Specialist

See yourself being part of a large, transformational change? This could be the role for you Who We Are At Iress, we believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. From the world’s most established financial brands to new and disruptive players, we help improve every aspect of our clients’ businesses so that they can work better, every day. Iress is one of Australia’s largest technology companies and employs people across Australia, United Kingdom, Africa, Canada, France, New Zealand and Asia. Role Purpose Your objectives and responsibilities will focus on...- Implement and configure trading and market data software to meet client business requirements, ensuring alignment with company standards and best practices.- Serve as the escalation point for complex implementation and support-related queries, providing expert guidance and solutions.- Establish and document best practices for production implementations, creating detailed documentation to support ongoing use and training.- Mentor and train fellow team members on product knowledge, implementation techniques, and best practices.- Collaborate closely with internal stakeholders, including product development, support, and sales teams, to ensure successful solution delivery.- Drive change management efforts at client sites to ensure full adoption, utilisation, and maximum value of the Iress software products.- Provide clear and consistent communication with stakeholders throughout the implementation process, using prescribed tools and processes.- Manage time effectively, prioritising tasks to maximise productivity and meet project deadlines.- Stay current with product and market knowledge, sharing insights and expertise with the team to enhance overall performance.- Demonstrate attention to detail and a risk-averse approach when making changes in production environments to ensure stability.- Provide post-implementation support, including troubleshooting and resolving any issues that arise.- Take an "all hands on deck" approach during severity 1 or 2 incidents, ensuring rapid and effective response. To be successful in this role you will have Qualifications and Certifications- Bachelor’s degree in Computer Science, Information Technology, Finance, or a related field (preferred)- Experience in software implementation, preferably in the fintech or trading/market data industry- Strong knowledge of trading platforms, market data systems, and related technologies.- Industry specific Certifications Professional Skills- Change Management : Develops and implements processes to ensure successful adoption of changes, and engages stakeholders throughout the change lifecycle.- - Stakeholder Relationship Management: Manages stakeholder relationships, ensuring that communication is clear, consistent, and aligned with project goals.- Problem Management: Provides expert-level troubleshooting and resolution of complex issues, ensuring mínimal disruption to client operations. Specialised Capabilities- Knowledge of software development process, system architect and methods of deployment- Windows Server and Microsoft SQL or similar tools- - Subject Matter Expert in assigned product Suite- Familiarity with API's such as Web Services, SWIFT, MSMQ- Understanding of FIX protocol- Database Administration Knowledge and experience (SQL/Basic Querying, backup, restore) Subject Matter Expert in assigned product Suite IT Proficiency in TCP, IP and Ports, Netstat, Telnet, ping, Trace Processor, Wireshark Behavioural Competencies- Detail Orientation: Exhibits a strong attention to detail, particularly in managing production environments and documenting solutions.- Client Focus: Demonstrates a commitment to understanding client needs and delivering solutions that meet or exceed expectations.- Collaboration: Works effectively with cross-functional teams to achieve common goals.- Adaptability: Responds well to changing circumstances and is flexible in approach to problem-solving and project management Why work with us? Join us in shaping the future of financial services in Southern Africa. Our mission is to provide locally relevant technology, backed by exceptional service and support, empowering our clients in trading, market data, advice, and investment management to deliver their best. If you’re passionate about financial technology and excited to create solutions that drive the future of the industry, this is the place for you. We’re seeking innovative problem-solvers who are eager to grow their skills and capabilities. If you're driven by delivering outstanding service, thrive in a collaborative environment, and want to make a real impact, you’ll find a fulfilling career with us. Our culture is rooted in values of going beyond, acting smart, and winning together, with adaptability, accountability, and inclusivity at the he