Quality Assessor
3 days ago
CT - CBD
Growing company seeks to employ a Quality Assessor within their UK utilities space
The QCA is responsible for monitoring calls/ transactions, reporting, and feedback to the agent
**Duties**:
- Conduct Transaction Monitoring as per guidelines defined in the QSD
- Provide feedback to associates based on monitoring results
- Prepare transaction monitoring reports and ensure timely and accurate reporting
- Conduct ongoing analysis of quality performance and recommend actions for improvement at associate / process level
- Update Prompt with performance data to ensure timely and accurate reporting of SLAs
- Participate in calibration exercises on a regular basis to ensure consistency in measurement.
- Work closely with Trainer / SME and Operations team to conduct team huddles
- Perform transaction processing as per defined policies and procedures
- Co-ordinate all process improvement initiatives with process Black Belt.
- Engage with Trainers / SME, Team Leaders, Supervisors, Managers and Senior Managers and Executives
- Liaise with clients for the process quality interactions and calibrations
**Requirements**:
- Minimum 2 year QA experience (non -negotiable)
- BPO experience essential
- Matric essential
- Clear credit and criminal record
**Job Type**: Permanent
**Salary**: R18,000.00 - R23,000.00 per month
**Experience**:
- Quality Assessor: 2 years (required)
-
Quality Assessor
2 weeks ago
Cape Town, South Africa amplify5 Full timeWith promotions and growth, one of our most coveted campaigns has an opportunity available for an Innovative, detail orientated, Passionate, A.I enthusiast to join the team. As a Quality Assessor, you will match our passion for making AI available to everyone for good! With the vision of fostering better conversations, richer human relationships access to...
-
Quality Assessor
3 weeks ago
Cape Town, South Africa O'Dwyer Personnel Full time**Job description** CT - CBD CTC R11300 (Basic R10300 + Benefits medical aid + Pension + Group Life + Incentives) Nett - +/-R10000 Growing company seeks to employ a Quality Assessor within their UK utilities space The QA is responsible for monitoring calls/ transactions, reporting, and feedback to the agent **Duties**: - Conduct Transaction Monitoring...
-
Quality Assessor
2 days ago
Cape Town, South Africa Prodigy Finance Limited Full time**Prodigy Finance - who are we?** Prodigy Finance is a platform that delivers socially responsible financial services, making it possible for students from more than 150 countries to fulfil their dream of studying at the world’s top universities and schools by financing their international postgraduate studies whilst delivering competitive financial and...
-
Quality Assessor
3 days ago
Cape Town, South Africa Health Solutions Full time**Introduction**Role Purpose** - This role offers exciting and challenging opportunities and is aimed at a dynamic, performance-orientated, knowledgeable, and experienced individual who can deliver quality outputs in a high deadline and client-orientated environment. You will be required to work well within a team as well as on your own. An exciting...
-
Assessor/trainer
2 weeks ago
Cape Town, South Africa Eazi Access Rental Full time**Purpose of the Position**: - **To facilitate** Lifting Operating Mobile & Telehandler Equipment, Transportation of MEWP and certain Unit Standard training on site with clients, per the requirements set by the applicable SETA's. - **To conduct **Assessments against QMS and Seta required standards. **Qualifications**: - Grade 12 - Qualified Facilitator &...
-
Lifting Equipment Assessor
1 week ago
Cape Town, Western Cape, South Africa Wheelman Full timeAbout Wheelman SA cc Wheelman SA cc is a family-owned business founded in 1993, specializing in operator training services. We cater to both the private and public sectors, consistently delivering high-quality training. Our commitment to meeting the unique needs of each client has earned us a reputation for reliability and customer satisfaction. Based in...
-
Data Analyst Assessor
3 days ago
Cape Town, South Africa Accelerate People Full time**Data Analyst Assessor**: **Reports to: Senior Head of Moderation & Assessment** **Contract: Permanent, Full Time** **Location: Remote, South Africa** **Please note: we're a UK apprenticeship assessor, therefore this role will be helping us assess UK apprenticeships.** **What we do**: Accelerate People are a specialised, flexible, customer responsive...
-
Verification Officer
2 weeks ago
Cape Town, South Africa IconAF Full timeAt Iconaf we are passionate about growing people and we currently have opportunities in our verification department for passionate and driven people who are ambitious and want to develop their careers in the administration space. As a growing company there is exceptional growth potential for the right people. If you believe that you are such a person and are...
-
Verification Officer
2 weeks ago
Cape Town, South Africa Icon AF Full time**Job description** At Iconaf we are passionate about growing people and we currently have opportunities in our verification department for passionate and driven people who are ambitious and want to develop their careers in the administration space. As a growing company there is exceptional growth potential for the right people. If you believe that you are...
-
Verification Officer
2 weeks ago
Cape Town, South Africa IconAF Full timeAt Iconaf we are passionate about growing people and we currently have opportunities in our verification department for passionate and driven people who are ambitious and want to develop their careers in the administration space. As a growing company there is exceptional growth potential for the right people. If you believe that you are such a person and are...
-
Financial Assessors Team Leader
4 hours ago
Cape Town, South Africa Vantage Debt Managment Full time**Job description** Vantage Debt Management was established to make it easy for South Africans in debt to understand and improve their financial circumstances. VDM is looking for hungry, energetic, and positive individuals to join its growing team. Be a part of a young and exciting company in the financial services industry. If you are keen to make a...
-
Claims Assessor
3 weeks ago
Cape Town, South Africa Lion of Africa Life Assurance Company Full time**Job description** **Main Purpose** One of the leading firms in the financial industry Lion Life in the Cape Town area is now hiring a skilled Claims Assessor. If you are hard-working and dedicated, Lion Life is an excellent company for you to grow your career. **Role Responsibility**: - Capturing all claims received onto the claims register / system...
-
Desktop Merit Assessor
2 days ago
Cape Town, South Africa Sanlam Full timeCAREER OPPORTUNITY- Santam Direct Claims department has a position available for a Desktop Merit Motor assessor who will bebased in Tygervalley, Cape town.The desktop assessor is accountable for all motor claim interactions directly with the client. Processing of alldirect merit claims administration including co-ordinating and overseeing all actions on...
-
Quality Assurance Manager
1 day ago
Cape Town, South Africa White Hat Gaming Full time**Purpose of the role**: As a QA Manager at Moonspin you play a very important role in supporting the improvement of service quality offered by the Call Center to our players by leading the QA team effectively. This role requires you to be self-managed, flexible, show initiative, and lead by example. You will be responsible for building strong working...
-
Cape Town, Western Cape, South Africa LRQA Remote Work Freelance Full timeWe are recruiting for Self Employed - Food Safety Assessors in the following countries:For these positions, you will need to be located in the countries listed above as travel is generally inclusive in the audit cost for Retail & Hospitality work.This role is operating as a "Self-Employed Contractor" and we are looking for Food Safety Assessors.You will be...
-
Forklift Operations Assessor and Trainer
7 hours ago
Cape Town, Western Cape, South Africa Wheelman Full timeAbout Us: Wheelman SA cc is a leading provider of operator training services, catering to both the private and public sectors. Founded in 1993, our company has built a reputation for delivering high-quality training solutions that meet the unique needs of each client.">Our Approach: We take a holistic approach to training, ensuring that our delegates gain...
-
Claims Assessor X2
3 weeks ago
Cape Town, South Africa Momentum Metropolitan Holdings Full time-Introduction Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation, and create value through unique insights of how to achieve specific outcomes by...
-
Quality Assesor
3 weeks ago
Cape Town, South Africa ABC Worldwide Full time**Role: QA** **Area: George** **_ We are searching for driven individuals for our Quality Assessor Role!!!_** **Brief Job Overview** - Monitor transactions as per targets and guidelines - Provide coaching and feedback to consultants following audits - Prepare quality presentations and reports as per requirement - Collecting and analyzing trends and...
-
Quality Assurance Assessor
2 weeks ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time PAY TYPES: Salary SALARY: Commensurate APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: As part of a global outsourced quality assurance service, you will listen to calls completed by call centre agents and ensure that they are maintaining the procedures and standards which have been...
-
Quality Assurance Assessor
2 weeks ago
Cape Town, South Africa MCI Careers Full timeLOCATION: Cape Town, ZA JOB TYPE: Full-Time PAY TYPES: Hourly + Bonus SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement APPLICATION DETAILS: No Resume Required, On-site Interview POSITION OVERVIEW: As part of a global outsourced quality...