Technical Support Analyst

1 week ago


Cape Town, South Africa Global Tech Solutions Full time

Exceptional written and verbal communication skills.
- Exceptional interpersonal skills, focusing on rapport-building, listening, and questioning skills.
- Proficient in documentation.
- Sound technical background
- Exceptional critical thinking abilities when addressing issues.

**Required Knowledge**:

- Windows 10\11
- Windows Server 2012 - 2019
- Active Directory
- Entra ID (formerly Azure AD)
- Office 365 - Exchange, SharePoint
- Group Policy
- Fundamental LAN and WAN Networking
- Network Printers and Deployment
- General Hardware and Software Troubleshooting

**Bonus**:

- MSP Experience
- SonicWall
- Ubiquiti Equipment
- Connectwise Ticketing
- Screen Connect
- Solar Winds Backup
- Connectwise Automate

**Experience**:

- Active Directory: 1 year (preferred)
- Microsoft Windows Server: 1 year (preferred)



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