French Onboarding Advocate
1 week ago
A LITTLE BIT ABOUT Boldr
- Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.
- We are a global team, united by our desire to connect diverse people with common values for boldr impact.
- We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.
LET’S START WITH OUR VALUES
- Meaningful connections start with AUTHENTICITY
- We do our best work by being CURIOUS
- We grow by remaining DYNAMIC
- Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
- At the heart of great partnerships, we’ll always find EMPATHY
WHAT IS YOUR ROLE
WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.
WHAT WILL YOU DO
- Responsible for reviewing and onboarding submissions from start to finish and appropriately documenting feedback and outreach
- Responsible for reviewing onboarding escalations from start to finish and appropriately documenting feedback and outreach
- Collaborate with internal teams to drive requirements to go live, strategy, and optimization of the onboarding process to ensure optimum host experience and a healthy marketplace
- Review and take action on accounts for potential violation of our Community Guidelines or Terms of Use
- Handle a high volume of host-facing support tickets and submissions while providing friendly and efficient service
- Manage updated sales records and opportunity status in Salesforce
- You will also support with:
- Lead qualifying and scoring
- Cold calling; phone and SMS support to prospective hosts
- Live chat support to prospective hosts
- Consultation calls/zoom meetings with prospective hosts
**Requirements**:
WHAT WE’LL LIKE ABOUT YOU
YOU ARE
- Curious and authentic, just like us #beboldr.
- An analytical and critical thinker, with an eye for even the most minute of details.
- Passionate about client satisfaction.
YOU HAVE
- Experience using CRM tool(s) like Salesforce + Zendesk
- Excellent written/verbal communication skills; proficiency with Notion, Google Suite, and Slack
- Strong conflict resolution and problem-solving skills with the ability to work autonomously with multi-functional teams
- Strong written communication skills and knowledge to recall and coherently summarize complex issues and situations
- Motivation, drive, and a self-starting attitude
- Experience working with a fast-growing start-up
- Ability to understand customer needs and meet those needs with product knowledge Good time management with strong organizational skills
**Benefits**
- Salary
-
French Onboarding Advocate
2 weeks ago
Cape Town, South Africa Boldr Full time**A LITTLE BIT ABOUT Boldr**: - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. - We are a global team, united by our desire to connect diverse people with common values for boldr impact. - We employ just over a thousand team members...
-
French Customer Advocate
5 hours ago
Cape Town, South Africa Boldr Full time**WHAT YOU’LL LIKE ABOUT US**: - Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great. - We geek out on new ideas, proposals, anything that will positively impact our clients, and of course, you! - We’ve got training sessions in-store to help you level up your skillset. - With you on Boldr’s side,...
-
Onboarding Specialist
5 hours ago
Cape Town, South Africa Nestify Full time**Onboarding Specialist** **About the Company** Nestify is an established international property management company that operates in the United Kingdom, France, Ireland and the United Arab Emirates. The company is owned, driven, and managed by a group of passionate individuals and a team of highly skilled experts. The Company employs talented individuals...
-
Corporate Onboarding Compliance Lead
3 days ago
Cape Town, South Africa Swissquote Full timeA leading online banking provider in Cape Town seeks an Associated Director in Compliance to lead the Corporate Onboarding team. The role involves managing operational activities, performance standards, and compliance with AML laws. Candidates should have a minimum of 5 years in compliance, with team leadership experience and a relevant degree. Bilingual...
-
France Transport Partner Ops Lead
2 weeks ago
Cape Town, South Africa Anyvan Full timeA leading logistics technology company in Cape Town is looking for a TP Operations Executive. This role involves leading team morale, onboarding new Transport Partners, and ensuring high service standards. The ideal candidate is fluent in French and English, possesses strong problem-solving skills, and is confident in team leadership. The company offers...
-
German Onboarding Specialist
2 weeks ago
Cape Town, South Africa The Legends Agency Full timeOnboarding Specialist - Partner Success Location: Cape Town Central Salary: R25,000 - R31,000 per month Industry: SaaS / Beauty & Wellness TechAbout the Role We are seeking two energetic, people-focused Onboarding Specialist - Partner Success to join a dynamic Commercial Activation team supporting the German market. In this role, youll be responsible for...
-
Cape Town, South Africa theumg.io Full timeUMG is a leading provider of sales management solutions for businesses worldwide. We are seeking a highly motivated and driven Sales Development Representative (SDR) to join our team in Cape Town. As an SDR, you will be responsible for generating leads and driving revenue growth for our clients by prospecting new business opportunities and nurturing...
-
French Speaking Channel Account Manager
5 hours ago
Cape Town, South Africa NMI Full timeNMI is seeking a French-speaking Account Manager to join our dynamic sales team. The Account Manager will be responsible for managing a portfolio of clients, serving as the primary point of contact and building strong, long-lasting relationships. The role involves understanding client needs, coordinating with internal teams to deliver solutions, and driving...
-
Senior Product Manager
5 hours ago
Cape Town, South Africa Kuda Technologies Ltd Full time**Summary** Kuda is a money app for Africans on a mission to make financial services accessible, affordable, and rewarding for every African on the planet. We’re a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it’s only right that we ended up with the name ‘Kuda’ which means...
-
Cape Town, South Africa S&P Global Full time**About the Role**: **Grade Level (for internal use)**: 12 **The Role**: The Relationship Manager is a non-sales position which leverages knowledge of the Energy Industry to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global Commodity Insight products. Due to the breadth of knowledge the RM brings to...