IT Helpdesk Support

2 weeks ago


Durban, South Africa First Technology Full time

Responsibilities for Help Desk Technician
- Manage Help Desk tickets in a timely manner
- Provide customer assistance
- Document customer interactions
- Run diagnostics to resolve customer reported issues
- Escalate issues to the next Tier with next level of difficulty
- Install, make changes and repair computer hardware and software
- Follow-up with customers to ensure issues are resolved
- Good communication and interpersonal skills capable of maintaining strong relationships

Qualifications for Help Desk Technician
- 2+ years of experience working in a help desk environment
- Flexibility to work a variety of shifts with mínimal notice
- Available to work regular overtime
- Proficiency with a MAC and IOS computers
- Excellent oral communication skills
- Detail oriented in order to keep detailed notes on tickets
- Highly organized to keep Help desk tickets order
- Ability to diagnose and resolve basic computer technical issues

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)



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