Repair and Aftersales Agent

**Purpose Statement**

**To maximize sales** to meet monthly sales and development targets within an agreed territory and sector.

**To build** solid Customer relationships to ensure Customer retention.

**Key performance areas (to translate into a measure of success)**
- Maximize Sales in agreed territory
- Develop & grow market share and identify new market segments
- Timely and Accurate administration and Reporting
- Customer Relationship Management System
- General

**Main Outputs and Responsibilities for This Position**

**The Job is responsible for the following**:
**AREA / TYPE**

**Responsibilities**

Maximize sales in the agreed territory
- Achieve/exceed monthly performance targets, evaluated monthly
- Call on Customers
- Call on Customers on sites and perform audits on machines as well as site inspections
- Build and maintain strong relationships with Customers
- Do presentations to Customers on our products and services when necessary
- Ensure a consistent strong sales pipeline
- Ensure excellent planning of territory management
- Ensure time planning and management is maximized
- Weekly, monthly, and quarterly forecasting to be done
- Attend weekly sales meetings
- Know your sites and customer’s needs

Report on lost orders weekly at sales meetings
- Maximize every opportunity with every Customer interaction i.e. promote products and services
- Understand the Customer’s needs and sell the correct solution to suit those needs
- Open new accounts monthly as per the Company standards

Develop & grow market share and identify new market segments
- Target Customers within a market segment where Eazi Access Rental / Eazi Service and Repair Centre already have a footprint to expand and maximize growth in that sector.
- Identify new market segments in the agreed area and sell the products and services to those potential Customers

Timely and Accurate administration and Reporting
- Follow up on all enquiries to ensure no opportunities are lost (Admin to supply daily)
- Complete to ensure excellent time and territory management
- Complete site management forms
- Follow up on Customer queries
- Ensure any Customer administrative requirements are completed on site as and when necessary
- Deliver invoices to Customers when necessary

Customer Relationship Management System
- Ensure the system is updated on a basis with all the required information on Customers, as well as information on competitor’s rates, activities, and advertising

General
- Ensure that a professional image is always projected, i.e. grooming and vehicle
- Ensure the quality of service provided by the Eazi Service and Repair Centre, is treated as paramount.
- Ensure that the satisfaction of the Eazi Service and Repair Centre’s customers, are treated, as of the utmost importance
- Promote Eazi Service and Repair Centre and do everything possible to enhance its image
- Ensure that all duties are carried out safely and in accordance with all company and legal requirements
- Work in harmony with other employees in Eazi Service and Repair Centre
- Ensure that confidentiality, in all Eazi Service and Repair Centre matters, are maintained
- Produce other information as required, and perform other duties requested by your manager, from time to time
- Compliance to standard operation guidelines of Eazi Service and Repair Centre

**Qualifications**

Minimum

Grade 12

Recommended

Sales Diploma

**Experience**
- 4 Years Sales experience within a corporate or semi-corporate, business to business environment
- Proven record of increasing revenue and growing market share.
- Mining/Construction/Industrial experience an advantage

**Knowledge**
- Customer service
- Rental industry
- Knowledge of work of height machinery and equipment
- Industry specific knowledge i.e. mining, construction, light & heavy industrial
- CRM
- Budgeting and forecasting
- Microsoft Office

**Skills**
- Organizing and Planning
- Problem Solving skills
- Verbal skills
- Facilitation skills
- Excellent communication skills
- Negotiation skills
- Persuasion skills
- Selling skills

**Behavioral Competencies**
- Integrity
- Creativity
- Logical and Analytical
- Interpersonal Skills
- Resilience
- Persuasiveness
- Energy and Drive
- Quality Orientation
- Planning and Organizing

**Job Type**: Permanent

Work Location: In person

Application Deadline: 2025/07/18