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Trainer & Support (X2)
2 weeks ago
**POSITION PURPOSE**
Responsible for providing training and user support on the B# system and any other systems that Broll Tech may use or acquire.
**ESSENTIAL FUNCTIONS AND BASIC DUTIES**
**1. Assumes responsibility for providing effective training services and support for all users.**
a. Responsible for providing training and support on ther B# system to users in the Company. Set-up training material and schedule and orgnaise reports for management on training issues.
b. System knowledge. Must have obtained an intimate knowledge (including a good understanding of generally accepted accounting principles and functions) of the b#t system and any other system that broll tech might use or acquire.
c. User liason
- Liase with users regularly to set-up training schedules.
- Liase with users to ascertain if any program problems are being experienced or if any further enhancements are required
d. Needs analysis. Liase with users regularly and perform needs analysis for training requirements.
e. Change management. Once enhancements/ new developments have been made to the b# system, organise for relevant users to be notified and trained.
f. User manuals. Once enhancements/ new developments have been made to the b# system, make sure that help features and user manuals have been changed accordingly.
g. Management reporting. Be able to produce reports for management on training issues. Be able to report to it manager or internal audit on users not adhering to iso procedures.
**2. Assumes responsibility for establishing and maintaining professional working relationships with clients, vendors, and outside contacts.**
a. Tracks and resolves problems promptly and effectively. Ensures optimal service.
b. Ensures that deadlines are met.
c. Obtains and conveys information as needed. Logs all problems including cause and resolution information.
d. Promotes goodwill and a positive image of the Clients Company.
**3. Assumes responsibility for establishing and maintaining effective working relationships with area staff, other departments, and with management.**
a. Notifies all involved parties when tickets are opened and closed.
b. Tracks and records resolutions of problems for future reference, training, and reporting.
c. Cooperates in a team environment to promote strong customer assistance and learning.
d. Works with different departments to assist in providing technical solutions as needed.
e. Keeps management well informed of area activities and of any significant problems. Attends meetings as required.
f. Maintains accurate and up-to-date reports.
**4. Assumes responsibility for related duties as required or assigned.**
a. Assist in installing correct software versions where needed by B# system.
b. Ensures that work area is clean, secure, and well maintained.
c. Performs miscellaneous projects as assigned.
d. Updates technical skills as required.
**PERFORMANCE MEASUREMENTS**
1. Training workshops are completed effectively and timely in accordance with schedules.
2. Training workshops succeed in imparting of knowledge.
3. Assigned tasks and functions are completed in accordance with established standards, policies, and procedures.
4. Good working relations exist with users. Users’ concerns are promptly addressed and problems effectively resolved.
5. Required reports and documentation are complete and current.
6. Management is appropriately informed of area activities and of any significant or recurring problems.
7. Good working relations exist with Broll Tech personnel.
**EDUCATION/CERTIFICATION**:
Matric.
**REQUIRED KNOWLEDGE**:
Understanding property management industry.
Financial background is advantageous.
**EXPERIENCE REQUIRED**:
One or more years of related software and hardware experience.
**SKILLS/ABILITIES**:
ABLE TO TRAVEL TO BROLL TECH AND CUSTOMER REGIONS NATIONALLY AND INTERNATIONALLY
Able to work well independently.
Good problem-solving skills.
Solid oral and written communications abilities. Be able to communicate effectively at all levels
Ability to assist and train others.
Able to work under pressure
Able to work after hours when necessary
