Fire and Liabilities

As the OUTsurance Claims Assessor /Investigator you will be responsible for assessing, validating and finalising fire and liability claims in the personal lines and business.

**Responsibilities**:

- Validate all fire incidents and claims
- Validate all liability incidents and claims
- Meeting with clients, witnesses, SAPS officials, towing operators etc.
- Finalise all reports and administration (reports, scanning, photographs etc.)
- Liaise with service providers
- Make the decision, all administration and telephonic queries arising around that.
- Handling and resolving all queries and problems from service provider and clients
- Conduct all the above to the required performance and quality standards that are in place with all Liability claims
- Conduct all the above to the required performance and quality standards that are in place with all Fire incidents
**Required Competencies & Personal Attributes**:

- Excellent interpersonal and communication skills (verbal and written)
- Computer literacy is essential
- Investigative know-how is essential
- Conflict handling
- Self-disciplined and self-motivated (must be able to work independently)
- Problem solving/initiative
- Negotiation skills
- Stress tolerance
- Tenacity and resilience
- Be an analytical thinker with an investigative instinct
- Customer service oriented
- Deadline and results oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability

**Qualifications**:
**Essential**:

- Matric
- Valid Driver’s license
- 3 years working experience in Claims or Health and Safety
**Advantageous**:

- Investigations experience will be beneficial, especially fire claims investigation/ assessing.
- Previous liability claims investigation experience will be beneficial
- FAIS Accreditation or a FAIS recognized qualification will be highly beneficial
- Previous investigations experience will be beneficial

**Additional Information**:
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.