Team Manager: Retentions

21 hours ago

Centurion, South Africa Momentum Insure Company Limited Full time

**Introduction**Role Purpose**Requirements**:

- Matric/Equivalent qualification
- Leadership or management studies completed or in progress will be beneficial.
- Previous retention/customer service experience is essential
- Previous leadership experience will be favourable
- Must have completed the necessary regulatory exam/s (RE)as well as Full Qualification (FQ)
- Short-term Insurance experience is a requirement
- A successful track record

**Duties & Responsibilities**
- Lead and assume full management responsibility for a team of professional Retention Advisers.
- Tracking and ensuring the achievement of both individual and group service minimum operating standards and service level agreements.
- Coaching and quality checking
- Management information reports
- Drive team and company culture and values
- Continuous improvement of business processes and procedures to become market lead.
- Checking and validating of all work carried out within the team.
- Managing Team Performance in accordance with established minimum standards.

**Competencies**
- Team management ability or potential to develop such ability within a short space of time.
- Strong coaching skills and ability
- Ability and knowledge to develop the team of Retention Advisors
- Organised, self-disciplined and self-motivated
- Deadline and results orientated
- Attention to detail
- Ability to work in a team environment
- Enthusiastic and passionate about the job and the company
- Organised, self-disciplined and self-motivated
- Ability to respect confidentiality
- Excellent interpersonal and communication skills (verbal and written)
- Computer literate
- Takes ownership and responsibility
- Effective at planning and organisation/Work management.
- Teamwork/Collaboration
- Judgement/Problem solving
- Adaptability
- Integrity
- Tolerance for stress skills
- Administration skills
- Influencing/Coaching
- Practical learning Knowledge
- Principles of client service
- The workings of a call centre
- Product/Systems knowledge and/or potential to acquire such knowledge within a short space of time.
- Ability to work in a pressurised environment and meet tight deadlines.
- Willingness to work on a performance based remuneration systems.
- Takes ownership and responsibility.
- Enthusiastic and passionate about the job, people and the company

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