Brand Ambassador

4 days ago

Cape Town, South Africa Shimansky Full time

**GENERAL DESCRIPTION**:
A Brand Ambassador presents a positive first impression of the company’s friendliness, excellent service and high standards.

**Minimum requirements**:

- Matric (Grade 12) essential
- 2 to 3 years’ Hostess/Reception experience, preferably in retail/ FMCG
- Relevant tertiary qualification advantageous
- Valid driver’s license and own vehicle

**Competencies**:

- MS Office literate
- Customer service
- Excellent communication skills, with good spoken English skills
- Listening skills
- Interpersonal and people skills
- Attention to detail and thoroughness
- Ability to work flawlessly and effortless under stress and pressure
- Possess pleasant personality and enthusiastic attitude
- Possess vibrant attitude and amicable personality
- Classic, elegant and sophisticated in appearance and demeanour
- High levels of professionalism and confidentiality
- Attention to detail and numerical ability

**MAIN DUTIES**:
**High Quality Service Delivery**
- Answer the switch board calls within three rings
- Distribute incoming calls to all relevant staff members
- Take messages and notify the respective staff members within ten minutes after receiving such
- Ensure that the reception area is always neat and tidy
- Receive and welcome visitors at all times
- Perfect time management skills to ensure services to guests/clients are not delayed
- Ability to adapt easily to the requirements and guidelines of the organisation
- Ability to learn fast on the job
- Be a proactive and assist guests/clients in having the best experience possible
- Be energetic, hardworking and extremely hands on
- Be immaculately presented and a good communicator
- Have an amazing attitude and work well in a team
- Excellent product knowledge
- General administration duties

**Customer Service**
- Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
- Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
- Must be able to understand requests for assistance
- Effectively communicate on the telephone
- Must be able to clearly communicate guests’ needs to Sales Manager, Sales Executives, etc.

**Job Type**: Permanent

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (required)

**Language**:

- English (required)

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