System Supervisor

**Description**

To manage and supervise all relevantPoint of Sale (POS) transactions ensuring total Customer satisfaction. Handleall Cash Office and banking processes and related Point of Sale (POS)Administrative functions.

**Requirements**:

- Grade 12 plus 5 (five) year relatedexperience or minimum of 10 (ten) years’ work related experience
- Ability to communicate in English andthe dominant language spoken in the geographical area where the position isavailable
- Above average numeric skills
- Proven ability to provide exceptionalCustomer service
- Proven ability to work under pressure
- Must be computer literate
- Previous Cashier experience

**Customer Service**
- Ensure that all speed pointtransactions, i.e. credit and debit card transactions are done effectively andefficiently.
- Be willing to assist Customers withtheir needs through clear and effective communication
- Assist the Customers with requests,queries and complaints and resolve or escalate to management
- Offer fast, friendly and efficientservice to all Customers
- Control and ensure the availabilityof stationary and consumables, within the Store

**Cash Handling andBanking**
- Controlling of Store floats (PettyCash, Till Floats, Change Floats)
- Change ordering and dispensing
- Balancing and recording of Petty Cashexpenses and vouchers in the Petty Cash Ledger
- Processing Back Office transactionsand Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits,Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
- Ensure that all returns are valid anddone correctly
- Cash Clearance to be actioned andqueries to be resolved
- Ensure pick-ups are done timely
- Carry out End of Day sessions on allPoint of Sale (POS) terminals
- Daily Cash Up of all Point of Sale(POS) terminals including the Back Office terminal
- Ensure 2nd (second) Cashbuilddesignated Employee to be present with CIT money collection
- Ensure daily takings are collected bythe Cash in Transit (CIT) Company.

**Ready for Business***
- Ensure Ready for Business processesimplemented
- Ensure the Cashiers maintain theirarea of responsibility
- Ensure the Cash Office is neat andtidy at all times
- Only Cash Office relateddocumentation within the Cash Office and that all documentation is filed neatlyand that all filing is up to date

**People Management***
- Ensure that all Cashiers are presentand available in their area of responsibility in order to assist Customers andperform all other responsibilities.
- Ensure Cashiers have a trained backupavailable
- Ensure Cashiers execute their dailyduties. (Ready for Business and Beyond my Control checklists).
- Ensure scheduling of subordinates isdone on time
- Take responsibility of ProductKnowledge training to Cashiers as per Store Manager agreement
- Scheduling and supervising of allPoint of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
- Monitor and evaluate performance ofsubordinates
- Ensure all cashiers comply with thecompany dress code

**Safety (OHSA)Requirements**
- Ensure that safety standards areadhered to.

**Security Awareness**
- Be aware of any suspicious people and/ or activities. In the Store and outside.
- Password security
- Ensure that the Cash Office issecured
- Ensure that the Cash Office door isalways locked when Pick-Up’s, Cash-Up’s, and Cash in Transit (CIT) collectionsare done
- Ensure till Pick up’s are done withinthe set parameters
- No unauthorised persons allowed in theCash Office
- Safe keys are locked away and in safecustody
- No Rations, stock, and unrelateddocumentation to be kept in the Cash Office.