Oem Customer Experience Specialist

2 weeks ago

Sandton, South Africa Unique Personnel Full time

**Job Number**
- 69324

**Job Type**
- Permanent

**Job Title**
- OEM Customer Experience Specialist

**Computer Skills**
- MS Office Suite

**Industry**
- Automotive

**City**
- Sandton

**Province**
- Gauteng**_ RESPONSIBILITIES:_**
- Development and management of a customer loyalty programme for the brand and create lifetime
- value through the programme.- Evaluate the programmes performance and investigate opportunities to recommend promotions
- and strategies that drive member engagement (e.g., ROI, new member acquisition and- activation goals).- Planning and execution of the brands customer events. Support with project and event executions
- for the Brand.- The organisation completion of both online and offline customer activities
- Set up a scoring system for customers to recommend potential customers to purchase cars
- Manage all day-to-day activities associated with the overall success and growth of assigned
- loyalty programmes and customer events.- Completion of dealer instruction manuals.
- Recruitment of new customers and brand ambassadors to the brand
- Keep records of customer interactions or transactions, recording details of inquiries,
- complaints, or comments, as well as actions taken in collaboration with customer care- department.- Track and compile regular user analysis data based on sales information (customer portrait
- analysis, customer demand analysis)- Dealer customer operation support (activity guidebook, execution guide)
- Develop long-term customer operation strategy output and adjustment, coordinate with Brand
- and aftersales department. Support in marketing strategy by providing ideas based on customer- analysis.-
**Inherent Requirements**

**_REQUIREMENTS:_**
- Bachelor's degree
- 2 - 5 years' experience in marketing / brand coordination

**_ SKILLS:_**
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities.
- Presentation skills and MS Office suite skillset.
- Be able to work under deadlines.
- Better to have Moderator experience and no stage fright
- Creative & Innovative
- Ability to negotiate with suppliers/possible affiliates/ customers.

**What Qualification**

**Minimum Qualification**
- Bachelors

**Status**
- Available

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