Tyre Sales and Admin

**Position Overview**:
Royal Tyres is a proud, established business that has been in existence for over 80 years. Its strategic aims are geared towards accelerated growth and expansion in a fast changing and dynamic environment. As such, there is a need to support the people business goals and build on the existing practices by growing the team.

**Qualifications, Skill, Experience & Competencies**:
**REQUIRED**:
**Key Responsibilities**

**Sales Support**:

- Assist walk-in, telephonic, and fleet customers with product information, pricing, and quotations.
- Process sales orders for commercial and truck tyres accurately and promptly.
- Coordinate with warehouse and dispatch teams to ensure correct delivery of orders.
- Support sales representatives with follow-ups, order tracking, and client communication.
- Promote commercial/truck tyre products and related services to help achieve branch sales targets.

**Administration**:

- Maintain accurate sales, stock, and customer records on ERP or POS systems.
- Handle customer payments, issue receipts, and reconcile cash/credit sales.
- Prepare and file invoices, delivery notes, and other sales documents.
- Assist in preparing daily, weekly, and monthly sales and stock reports.

**Customer Service**:

- Respond promptly to customer queries, complaints, and requests.
- Ensure excellent service levels to enhance customer satisfaction and retention.
- Maintain strong relationships with fleet managers, transport companies, and commercial clients.

**General Office Support**:

- Support branch and sales management with administrative tasks.
- Assist with coordination of marketing campaigns, promotions, and customer events.

**Requirements**:

- Matric or equivalent (administration or sales qualification preferred).
- Previous experience in sales and/or admin, ideally in commercial/truck tyres, automotive, or fleet services.
- Strong computer literacy (MS Office, ERP, POS systems).
- Good communication, numeracy, and problem-solving skills.
- Ability to multitask, prioritize, and work under pressure.
- Customer-service orientated with attention to detail.

**Key Competencies**
- Customer Service Orientation - Builds strong customer relationships, ensures satisfaction.
- Sales Support & Commercial Awareness - Supports revenue growth and fleet account management.
- Administration Accuracy - Maintains precise, error-free records.
- Communication Skills - Clear, professional, and courteous.
- Time Management & Organization - Meets deadlines and manages workload efficiently.
- Teamwork & Collaboration - Works well with sales, warehouse, and management teams.

Work Location: In person