Senior Team Lead

1 week ago

Johannesburg, South Africa IT Ridge Technologies Full time

**The main purpose of this position is to plan, direct and manage the design, implementation, installation and support of collaboration systems (M365, AV/VC, VDI and digital signage technologies) to ensure the stable operations of the group's collaboration systems. This includes developing, configuring, maintaining, supporting and optimizing all new and existing collaboration solutions.**

**Detailed description**:

- Develop, document and manage the implementation of best practices, collaboration systems standards and standard operating procedures (SOPs) for installing, configuring, maintaining and troubleshooting collaboration systems issues.
- Design, manage and implement short
- and long-term strategic plans to ensure that collaboration systems capacity meets existing and future requirements.
- Develop roadmaps and adoption plans, and create and maintain awareness on collaboration solutions (M365, AV/VC, VDI and digital signage technologies).
- Develop and deploy methodologies for measuring the performance of collaboration systems and provide associated statistics, reports and recommendations.
- Lead the investigation, planning, design, testing, implementation and support of collaboration systems according to industry standards and ensure the provision of collaboration solutions in accordance with agreed-upon business requirements that are aligned with cost containment initiatives.
- Research and recommend collaboration products and services, and negotiate with potential vendors in support of collaboration systems procurement activities.
- Be responsible for coaching, mentoring, developing and managing the performance of the team.
- Manage the security on the collaboration systems by ensuring secure configuration and continuous patching.
- Build and manage key stakeholder relationships to ensure the delivery of quality service and participate in other departmental/divisional projects to contribute towards business objectives.
- Identify, mitigate and manage risks related to collaboration solutions.
- Manage the performance of third-party collaboration solutions service providers in line with business requirements and service standards.
- Provide input into resource planning, cost estimation, budget development and cost control.

**Job requirements**
- Bachelor’s degree in Computer Science, Information Systems (NQF 7) or an equivalent qualification
- Certification in ITIL and COBIT
- 8 to 10 years’ experience in an IT environment.

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