Site Reliability Engineering

**About Reach**

Reach Digital Health is transforming how public healthcare is delivered. Using innovative digital tools, we connect people, especially those who cannot easily access traditional care, to the information and support they need to live healthier lives. From maternal and child health to HIV/AIDS support and immunisation, our work helps close critical gaps in healthcare and ensures that underserved communities are not left behind.

With more than 16 years of experience, we know that technology alone is not enough. Real impact comes from combining our scalable, multi-channel technology with the partnerships, systems and expertise needed to drive meaningful change. By joining Reach, you will be part of a mission-driven team tackling some of the world’s toughest health challenges, making healthcare more inclusive and helping save lives every day.

**Why Work With Us**

Our team is guided by our values**:grit, empathy, collaboration, simplicity, and curiosity**. By joining Reach, you will be part of a mission-driven team tackling some of the world’s toughest health challenges, making healthcare more inclusive and helping save lives every day.

At Reach, you will do work that matters while enjoying the balance you deserve. We are proud to be one of the first South African companies to embrace a four-day work week, giving our team more time for life outside of work. Alongside competitive salaries, we invest in your growth through ongoing training and career development, creating opportunities to thrive in a supportive and innovative environment.

We put people at the centre of everything we do - both internally and in our work. We are creating an inclusive, diverse environment where everyone feels welcome, accepted, and supported. We are a progressive and equal-opportunity employer.

**About the role**

Join Reach as our Site Reliability Engineering Lead and play a central role in designing and maintaining the secure infrastructure that powers vital health services. You’ll lead the SRE team, automate processes, and improve system reliability while ensuring adherence to data privacy regulations and security best practices, all while working on projects that directly impact communities in need. Your ideas and innovations will have real-world effects on healthcare access and outcomes.

The role requires advanced infrastructure engineering and security expertise with a passion for healthcare technology and data compliance.

**Key Focus Areas**

You will primarily be responsible for:

- Team Management and Growth:

- Foster the professional development of the SRE team through mentorship, one-on-one sessions, and skill-building opportunities.
- Collaboration:

- Work closely with cross-functional teams, including development and operations, to implement best practices and foster a culture of collaboration and innovation.
- Infrastructure reliability and performance:

- Monitoring, measuring, and improving the reliability and performance of our systems
- Identify and address bottlenecks, optimize system performance, and implement strategies for scaling infrastructure to meet growing demands.
- Maintenance, upgrades, and security updates
- Automation and tooling:

- You will design and develop software and scripts that automate and streamline various aspects of infrastructure and operations
- Administration:

- Administration of our infrastructure accounts and critical services, providing strategic oversight for our hosting infrastructure and vendor relationships. Owns the hosting and billing lifecycle, from monitoring and analysis to implementing cost-optimization strategies, ensuring financial efficiency and predictability across our platforms.
- Data Management and Security:

- Lead Information Security Management System (ISMS) compliance initiatives including policy development, risk assessment processes, and security framework implementation, while managing security tools (antivirus, password management, security awareness training), ensuring data, security and infrastructure policies and best practices are adhered to, working with Legal and Projects teams to develop and enforce policies and procedures for data collection, storage, and access to ensure compliance with data privacy regulations, implementing and monitoring security measures to protect sensitive health information, and managing data backups and disaster recovery.
- Innovation:

- You will research and evaluate new technologies and methodologies that can enhance our systems and processes, and implement proof-of-concepts and prototypes to demonstrate their feasibility and value.

**Responsibilities and Duties**
- Lead a team of Site Reliability Engineers, providing mentorship, guidance, and technical expertise.
- Establish and enforce SRE best practices to improve system reliability and operational efficiency.
- Collaborate with development teams to design, implement, and maintain scalable and reliable infrastructure.
- Develop and implement