Barman

Bartender’s primarily responsibility is to exceed all expectations of all Internal and External Guests. Facilitating an excellent guest experience in the outlet by always ensuring exceptional products and services._

**KPA’s**
- Mixes and prepares a wide range of beverage items.
- Greets all guests and colleagues in a warm and sincere manner and always adopts a positive attitude to keep the team spirit at its highest.
- To ensure that all guests leave the outlet with a lasting positive experience and impression of the outlet.
- Punctual, efficient, and above all courteous - with a pleasing and helpful attitude towards each guest.
- To have pride in his/her appearance and personal hygiene, making sure that his/her uniform and shoes are always of the highest standard.
- To handle any guest feedback in an appropriate manner ensuring the guest leaves the outlet completely satisfied. If unable to correct the situation the colleague must inform supervisors or managers in order to facilitate service recovery.
- Checks and sets-up bar and equipment, places bottles in the proper place, prepares adequate mise-en-place to be used during the shift.
- Report to duty punctually, in full uniform according to appearance and grooming standards.
- Demonstrate understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Dreams Hotels & Resorts
- To make and serve drinks in accordance with liquor laws.
- To maintain a clean and safe work and dining environment.
- To have full knowledge of available menus of the restaurant.
- To be aware of safety in the bar, to have complete understanding of adhere to the company’s policy

regarding fire, hygiene, and safety.
- Maintain an accurate reasonable inventory, completing nightly and monthly stock counts.
- To understand and perform shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
- To order, stock, and control all necessary par stock levels.
- Ensures that licensing hours and laws are strictly followed.
- Monitoring Freezers and Refrigerators should any problems occur, it must be reported to the technical services.
- To ensure that costs are kept to a minimum by controlling wastage and breakage.
- Occasional Duties/Projects as assigned to you by the Outlet Manager or Food & Beverage manager/Asst.Food & Beverage manager may be assigned to you periodically.
- Follows Hotel’s telephone etiquette standards
- Follows Occupational Health & Safety regulations
- Reports suspicious people, parcels, and behaviours to Security

**Minimum requirements**:

- Must hold outstanding guest services skills, professional presentation, and sophisticated communication skills
- Proficient in the English language (verbal & written),2nd language would be advantageous
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours
- Must be physically fit
- Must have good knowledge of beverages and cocktail