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Customer Experience Administrator

2 weeks ago

Durban, South Africa ADvTECH Full time

**LOCATION** Durban Campus **OVERALL PURPOSE OF THE JOB** To ensure a student-centric environment that delivers a holistic experience aligned with the brand promise. The role supports academic and operational excellence through front-of-house management, administrative support, and coordination of campus activities. **KEY RESULT AREAS** - Welcome and oversee and maintain the availability of refreshments and ensuring a hospitality experience - Oversee and co-ordinate the general tidiness of the front-of house area. - Answer incoming calls, directing calls, receiving and distributing messages in a professional and friendly manner. - Ensure a student centric environment and culture that focuses on achieving a holistic student experience in line with the brand promise - Greet and attend to all people entering reception in a friendly and courteous manner upon entering offering assistance - Escort any visitors to the required area (ie reception area/interview rooms/conference room etc) and provide refreshments. Assist with preparation for any functions held on Campus and attend functions where required - Co-ordination of ad hoc projects as per Campus Head planner, as and when required. (Eg recycling initiative, open day prep, graduation prep) - Invigilation of External Exams - Assist in maintaining a high level of service as first point of contact with students, lecturers, staff, fee payers and suppliers - Prepare and display “Welcome Notices" for guests on Campus **Administration, operational, customer support, internal and external(Students; Lecturers; Centralized/Support team)** - Administrative support to students e.g. printing, issuing of uniform - Booking of couriers for moderation (and any other courier requirement) as per academic timelines. - Maintenance and upkeep of the POE filing room - Assist students with use of the Branded virtual space on campus knowledge sessions. **Providing academic support to lecturers where needed and assisting with the smooth running of the registration process** - Manage process with regards to new and returning students uniform, academic material and knife sets as set out by the Academic Team and to report on variances - Assisting learners on IIE assist with related queries such as refunds and deferrals. General SIS/finance queries & directing students to relevant departments - Attend Academic, Lecturing and Campus Operations meetings and record meeting minutes. - Communicate all academic operational changes (events/presentations) to lecturers & Students in consultation with the CH - Management of visitors and staff sign in process and compiling registers - Management of the campus diaries and assists in scheduling appointments of prospective students and preparation of interview forms & portfolio files as required. - Responsible for issuing and storage of uncollected Student certificates. **The Effective and efficient use of systems and processes pertaining to the financial aspect of the campus and Support with campus duties to ensure campus requirements** - Assists Finance with debtor’s book queries, as requested (virtually redirected to Finance) - Assist with redirecting queries from fee payers on monthly statements to Finance and ensuring follow up **Providing assistance to Sales in line with Brand objectives** - Understand our product offering and assist in preparing and representing the brand **Identify functional and behavioral development opportunities for overall improvement** - Create an individual development plan in collaboration with the Campus Head to target specific opportunities for growth - Self-driven development for self **QUALIFICATIONS**: - Grade 12 qualification (non - negotiable). - Basic Higher Certificate (preferred). - MS Office Full package. - MS Office Advanced. **EXPERIENCE**: - 2 years administration front office. - 1-year Executive assistant. **SKILLS**: - Advanced Oral & Written Communication. - Time Management & Planning. - Willingness to Learn. - Customer Service Focused. - Excellent communication and interpersonal skills.