Returns Clerk

**Purpose of the Job**:
Transpharm Western Cape is seeking a Returns Clerk to join our team. The Returns Clerk will be responsible for managing claim logging and facilitating returns to our suppliers. This role requires diligent follow-up and ensuring the smooth completion of the entire returns process.

**Job Objectives**:

- Responsible for resolving customer-related queries.
- Facilitate stock movement from Quarantine to the warehouse.
- Process stock adjustments accurately.
- Manage the processing of credit notes.
- Liaise with the telesales department regarding customer queries.
- Assist in logging claims to the supplier when needed.
- Assist with supplier upliftments.
- Perform stock investigations relating to customer return queries.
- Collaborate with other departments as needed to meet operational demands.

**Qualifications**:
**Essential**
- Grade 12 qualification

**Experience**:
**Essential**
- 1+ year experience in a similar role in a warehouse environment
- 1+ relevant admin work experience

**Knowledge and Skills**:

- Excellent communication skills
- fluent in English and at least one other official language
- Meticulous attention to detail
- Ability to accurately follow instructions
- Works well under pressure and meets tight deadlines