Collections Agent

2 weeks ago


Bellville, South Africa CX-International Full time

Join our dynamic team where you will be responsible for cash collection, reinstatement of customers’ Direct Debits and dealing with any customer queries that may prevent payment. Managing debt collections whilst maintaining customer good service.

No two days are the same in this fast paced but enjoyable work environment

**_KEY RESPONSPIBILITIES_**
- Utilizing dialer technology to contact customers and request payment and/or re-instatement of their Direct Debit.
- Work to daily/monthly cash and direct debit targets
- Maintain a high level of quality with a first-class customer service.
- Follow our company policies regarding “treating the customer fairly” and complaint management.
- Dealing with queries about payments and taking ownership to resolution.
- Negotiating payment plans in line with company policy.
- Resolve complex customer queries promptly and efficiently using a first contact resolution mindset.
- Maintain accurate records through ensuring that CRM and all systems are an accurate reflection of the calls and agreed actions supplied to our customers.
- Take payments over the phone via inbound call traffic
- Re-instate direct debits and educate customers to the benefits of maintaining this payment op
- Work with Customer Services Manager to ensure Gold Plated Service is delivered every time.
- **Must have**:_
- Grade 12
- Criminal clear
- 1 year experience in Collections, preferably within the international market

No weekends No late shifts AND good basic salary

APPLY NOW

**Job Types**: Full-time, Permanent

**Education**:

- High School (matric) (required)

**Experience**:

- debt collection: 1 year (required)


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