Long Term Retention Consultant
7 hours ago
Are you an energetic, driven individual who has a passion for sales, than this position is for you.
One of the largest financial services is seeking to appoint Long Term retention consultants for their call center.
**Minimum** Requirements**:
- Matric
- ITC and Criminal Clear
- FAIS, RE and CPD Hours (Fit and Proper Requirements)
- Experience in Long Term Insurance, Life and funeral
- Minimum 1-2 years solid sales experience within the insurance industry
**Duties and Responsibilities**
- Retaining products of the client across various campaigns.
- Attendance of 93% daily, weekly and Monthly
- Report daily of late comings or failure to report to work
- Ensure that you achieve the targets set out to you based on the relevant campaign or workload you are completing.
- Answer 95% of all calls in the inbound line
- Adhere to all processes as per your training and coaching, as well as scripting, and Legislative
- Ensure that compliance standards are met.
- Follow up on all scheduled callbacks and action timeously and as per required standards.
- Ensure that all workstation is always kept clear and tidy.
- Adhere to all Quality Assurance Guidelines.
- Ensure leads usage is of optimum standard to maximize the positive performance of the project.
- Attend and contribute positively in the team morning meetings.
- Identify and bring forward risks to business.
- Ensure that your attendance and time keeping is of the required standard.
- Adhere to the company’s policies and procedures including the code of conduct.
- Perform ad-hoc functions from time to time as required by the client.
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