IT Support Technician

5 days ago

Cape Town, South Africa Complyxpert (PTY) Ltd Full time

**JOB SUMMARY**:
This position is also responsible for executing planned projects, upgrades and initiatives that will support the ComplyXpert’s growth and mitigate any IT-related risks.

**Key Duties and Responsibilities, including but not limited to**:

- Provide technical support to end-users for incoming queries and issues related to computer systems, software, and hardware.
- Install, configure, and troubleshoot, laptops, printers, and other peripheral devices.
- Perform software installations, upgrades, and patches as needed.
- Coordinate with vendors for warranty repairs and replacement of faulty hardware components.
- Manage user accounts, permissions, and access rights in accordance with company policies.
- Conduct regular maintenance tasks, such as system updates, backups, and antivirus scans.
- Document all support activities, including resolutions, in the ticketing system.
- Collaborate with other IT team members to implement IT projects and initiatives effectively.

**Requirements**:
**QUALIFICATIONS AND SKILLS**:

- Minimum of Matric or equivalent
- Degree or Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Support Technician) are preferred but not mandatory.
- Minimum of 5 years of proven experience as an IT Technician, preferably in the financial industry and/or BPO environment.
- Proficiency in troubleshooting Windows operating systems.
- Hands-on experience with Active Directory, Fortinet, VOIP systems, switch management, and network protocols.
- In-depth expertise in Software-as-a-Service (SaaS) solutions.
- Skilled in designing and implementing firewall rules to support business operations while minimizing security risks, including configuring access control lists (ACLs) and network address translation (NAT).
- Experience in configuring and maintaining enterprise-grade firewalls (e.g., Cisco ASA, Fortinet) for secure operations across multiple sites.
- Exceptional problem-solving skills and attention to detail.
- Strong ability to communicate technical information effectively to non-technical users.
- Customer service-oriented with a commitment to providing outstanding support.
- Excellent organizational and time-management skills, capable of prioritizing tasks in a high-performing, fast-paced team environment.
- Results-driven, goal-oriented, and adept at meeting and exceeding targets.
- Demonstrated ability to adapt to dynamic, fast-growing environments.
- Solution-oriented mindset with strong business-critical thinking and risk mitigation capabilities.
- Proven ability to complete projects and tasks with mínimal disruption.
- Strong organizational skills and meticulous attention to detail.

**Benefits**

Group Risk Benefit (100% contribution)

Medical Aid with Discovery (100% contribution)

Breakfast and lunch

On-site Barista and refreshments

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