Front of House Manager

2 days ago

Cape Town, South Africa Job Crystal Full time

A diverse group of companies with interests in a number of activities including Telecommunications, Utility Management, and Property Management is looking for a Senior Front of House Manager that will work across 3 retirement villages to lead the front of house teams.

The successful incumbent will be overseeing the food front of house managers in these villages as well as their subordinates, ensuring that training is done, best practice is followed and ensuring that food service meets the highest quality standards

**DUTIES & RESPONSIBILITIES, NOT LIMITED TO**:

- Monitor, manage and review the service in the front of house at all 3 villages
- Ensure the Food Service Manager coordinates their staff to ensure the delivery of exceptional front of house services
- Implement operational working procedures, to support the delivery of service excellence
- Strong analysis of service delivery and identify continuous improvements
- Resolve any complaints in service delivery with Food Service Manager
- Relieve Food Services Manager when they are on leave
- Ensure Meal and Refreshment service is as per procedure
- Ensure that Food Service Managers and their subordinates set up for mealtime service
- Ensure that the Food Service Managers perform their daily checks, set up of the clubhouse and that they host events as per procedure

Staff Management:

- Conduct probation evaluations and performance evaluations of direct reports
- Create and manage staff rosters of direct reports
- Ensure staff training and development plans are managed, implemented, and administered.
- Monitor and ensure staffing levels are correct

**REQUIREMENTS**
- Tertiary qualification in Hospitality advantageous
- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references
- Valid driver’s license
- Own reliable transportation with the ability to travel and relieve when needed

**Experience**:

- Proven experience in hospitality of at least 3 years
- Excellent knowledge of serving etiquette
- Basic wine knowledge
- Experiences with management at multiple sites advantageous
- Experience in training & skill development

Skills and attributes:

- Skilled in managing multiple sites of catering and food services
- Computer proficiency
- Excellent leadership and decision-making skills
- Excellent organisational and time management skill
- Has a strong ability and willingness to train, mentor, manage and continually improve the kitchen team
- Comprehensive knowledge of current leading culinary trends
- Works with passion, pride and ambition
- Highly motivated, energetic
- Able to work as part of a team
- Ability to implement and manage procedures
- Excellent physical condition and stamina
- Ability to support and motivate the service team
- Ability to Multitask

Pay: Up to R30 000,00 per month

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