Customer Client Support Ops Coordinator Ii

Senior Coordinator

Reporting to: Business Development Director

Portfolio: Lifestyle, Design & Retail

Department: Sales

Position: Senior Coordinator

Responsibilities

The job spec outlined below will be with the guidance of Business Development Director and will include but is not limited to:
KEY AREAS OF RESPONSIBILITY

Sales Coordination:

- Update the weekly trackers and send to management
- Control of floorplans for each show - with regards to placements
- Ensure floorplans keys, logos, dates and info is always correct
- With the operations team conduct weekly audits with budgets, sales, floorplans and contracts
- Update Sales board for Carol weekly
- Manage and create CAFS when needed
- Assist with comm reports monthly
- Follow up with issued contracts weekly
- Post show update retention analytics document
- Ensure contracts are signed by director and send to accounts for invoicing

Lead generation & Applications:

- With guidance of management assist with lead generation
- Always check salesforce and reps databases before allocating

Salesforce Champion for department:

- Work with Skhu for various reports and databases that need to be generated
- Update SF for Director when needed
- Issue contracts for sales team when needed
- Issue all no charge contracts for creative and marketing team

International Exhibitors Project Management:

- Assist with all VISA requirements for International Exhibitors
- Manage the curation and stand designs of international exhibitors
- Manage pre show lead up to the exhibition with international exhibitors including product information, curation, stand design, freight and any other requirements
- Onsite hall manager for international exhibitors

Sponsorship & Partnerships:

- Assist sales team with presentations and research
- Update contracts and liaise with the compliance manager on any variations

Marketing & PR
- Assist the Director and Marketing Department with all communication to exhibitors and pulling of exhibitor databases
- Manage the exhibitor communication schedule
- Manage RSVPs for all exhibitor events

Logistics: Onsite
- Assisting with services on some of the shows where needed
- Setting up fully functional sales office
- Ensure all sales collateral is printed and packed

Administration:

- It is your responsibility to check that any changes to the floorplan are communicated immediately i.e. advise the rep, exhibitor notified in writing - once go ahead is given by Sales GM, changed in database - and sent to services
- It is imperative to go through the various floor plans 1 month prior to the relevant expo and advise the exhibitor of any floor plans changes
- Answer telephonic enquiries and send information
- Print and take all relevant information/documentation needed by services and sales department for the briefing (eg - floorplans etc)
- Handle any queries from exhibitors regarding exhibitor manual and briefing
- You will be requested to work additional hours from time to time to fulfil deadlines for the exhibitions
- Keep your outlook diary up to date with all external and internal meetings
- Ensure that your outlook diary is shared with your team
- Any problems with Exhibitors / Clients, the Project, or any other complaints made, must be brought to the attention of the Director with immediate effect

Please note this list is not exhaustive, and you will be required to comply with additional duties in order for you to fulfil the position of Senior Coordinator as reasonably required from time to time.

RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

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