Training Coordinator

We are looking for an enthusiastic, self-starter, organised and hardworking individual who is willing to learn & contribute to the success of the team. Working as part of our Training / Logistics team, this role focuses on administration of all duties and tasks contributing to the efficient and effective running of all courses. We seek an individual who can work under pressure & deal with multiple queries & tasks daily.

**DUTIES**:

- Assisting customers with incoming queries in respect to examinations, course attendance, bookings, etc.
- Advising customers with their course selection and/or guidance on follow up courses to attend
- Liaising with registered customers throughout their journey from confirmation of attendance, dietary requirements, joining instructions and all relevant information for their course
- Proctoring exams where necessary
- Order online exams and coordinate onsite exam bookings
- Deal with customer complaints identified in the evaluation form
- Book, setup & maintain training rooms
- Ensure catering is timeously ordered & delivered. Adhere to dietary requirements of delegates
- Ensure the training caterer(s) deliver high quality products
- Assisting with any administrative queries by and from trainers & management
- Assist with ad hoc activities in Education and Logistics including Stationery Ordering and Management
- Confirming and submitting book orders and ensuring all relevant data is captured
- Release Delegate exam results and certificate
- Monthly reporting on all courses & attendance, performance, etc
- Monthly reporting on course evaluations
- Prepare & review all supporting Training Materials
- Maintain & update Learner Management Platform with accurate course information
- Maintain and Manage the Public Course Schedule
- Update Course Schedule on Learner Management System along with any price related updates
- Assisting with preparing course materials where needed
- Assist with Trainer Accreditation and Examination Institute scope extension
- Work closely with Sales, Marketing and Finance
- Ensure a culture and attitude of continuous improvement is applied to all daily, weekly and monthly tasks
- Manage the QMS SharePoint Site
- Assist with submitting and/or capturing invoices from printers and caterers
- Assist with Travel bookings including flights, forex, car hire and visas etc.
- Follow all departmental standards and processes
- Manage relationships with other Pink Elephant branches, accreditation bodies and partners globally
- Maintain, Manage & Administrate all requests pertaining to the Self-Paced Online training portal
- Nurture and maintain relationships with all trainers and associate trainers

**MINIMUM REQUIREMENTS**:

- Matric
- Computer Literate
- Excellent communication skills
- Excellent telephone etiquette
- Previous customer service experience
- Must know MS Products e.g. Excel, PowerPoint, etc

**Job Types**: Full-time, Permanent

Work Location: In person