Manager: Operations

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Management of the support team of the Trust Department, including the overall management of the workflow on the trust system. Also act as super user for the trust system which include facilitating all changes on the trust system and interact with the IT team.

Job Description

Accountability: Management of the workflow,
- Ensure that all transactions are captured daily
- Ensure that reconciliations of the trust account, small trust, office account and tax provision are done timeously.
- Ensure that trial balance and general ledger are prepared for audit purposes
- Assist trust office staff with queries
- Train all users to ensure good knowledge of the trust system.
- Identify possible problems and risks and address them before it has a negative impact on the financial system.
- Assist and liaise with capturing staff nationally on system issues
- Communicate all developments and relevant activities on the trust system to staff nationally and head office

Accountability: Client service
- Attend to requests/queries received specifically in more complex cases
- Ensuring that Absa Trust staff is continually informed on processes, procedures and progress.
- Ensuring that the reception team’s telephone etiquette is according to the Absa

Accountability: Support to IT department
- Identify discrepancies on the IT system and rectify where necessary.
- Assist IT department with information and suggestions.
- Ensure that all changes on the trust system are implemented.
- Assist the IT team with new developments.
- Attend meetings held by the IT team and represent the user.

Accountability: Risk/Reports
- Subtract the necessary information from the trust system
- Prepare and finalize the reports on/or before the goal date
- Indicate on report/s reasons for discrepancies, sign off and date as per prescribed rules
- Hand the reports to the Branch Manager of both offices as well as to the Finance department at Head Office for budget/forecast purposes.
- File the documentation for audit purposes

Accountability: Leadership
- Training, leading, mentoring, coaching and developing staff and team members daily
- Implementation of the formal Performance Development (PD) process with team members
- HR functions such as leave requests, TRW, grievances procedures, disciplinary actions, appointment of new staff, interviews and recruiting, promotions, salary increases, and other HR related actions.
- Managing finance and achieving of the budget, where applicable

Competencies
- Presenting and communicating information
- Analysing
- Deciding and initiating action
- Leading and supervising
- Coping with pressures and setbacks
- Delivering results and meeting customer expectations
- Planning and organizing

Knowledge and skills
- Knowledge of Computer Systems, typing and Excel (Solid)
- Knowledge of Planning and Organising (Solid)
- Knowledge of Analysing (Solid)
- Skills - Good Communication and inter-personal skills (Solid)
- Skills - To work without supervision (Advanced)
- Skills - Being able to anticipate potential risks (Solid)
- Skills - Accounting

Experience:

- Excellent Excel and Accounting skills (must have)
- 3 years of experience in accounting (must have)

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_