Regional Facilitator

**Purpose of the Job**

The Regional Facilitator is responsible for delivering and evaluating high-impact training sessions and workshops across a broad range of in-house courses. This role involves the facilitation of courses and modules including but not limited to debriefing, fleet management, telephone etiquette, informal workshops, coaching, mentoring, product handling, MS tools, and minute taking. This role is highly mobile and will require frequent travel to conduct face-to-face training sessions and workshops.

**Key Responsibilities**

**Create a Safe and Inclusive Learning Environment**
- Establish and enforce ground rules that promote respectful, inclusive, and effective communication among participants
- Foster an open, engaging and supportive learning atmosphere by encouraging active participation from all attendees, regardless of role, background, or experience
- Design and deliver training programs that promote real improvement in skills and on-the-job performance
- Conduct follow-ups after training to assess whether it has enhanced employee performance or contributed to skill development and integrate those insights into performance review processes

**Facilitate Group Discussions**
- Lead Discussions objectively by guiding group conversations in a neutral and unbiased manner, ensuring that every participant has an opportunity to contribute, regardless of their level, experience, or background
- Encourage Inclusive participation and create a safe space that actively encourages contributions from quieter or less confident participants, using techniques such as open-ended questions, breakout groups, or direct prompts
- Manage the time through structured discussion segments with clear time limits and transitions, ensuring adequate time is allocated to each key topic without overrunning or rushing important points
- Moderate group dynamics and monitor participant interactions to identify and address any dominance, conflict, or disengagement. Facilitate respectful dialogue and ensure that all perspectives are acknowledged and valued
- Handle sensitive topics with professionalism and navigate complex, controversial, or emotional topics with tact and diplomacy, maintaining a composed and empathetic demeanour while ensuring discussions remain constructive
- Summarize and reinforce key points and periodically recap key ideas from the discussion to reinforce learning, clarify misunderstandings, and ensure participants are aligned before moving on
- Promote critical thinking to encourage participants to analyse, question, and reflect on the content being discussed by posing thought-provoking questions and presenting real-life scenarios or case studies
- Document key discussion outcomes and take or assign notes during discussions to capture important insights, decisions, or feedback, and share summaries with participants if needed

**Deliver Engaging Training Content**
- Present standardised training materials, deliver structured training sessions using approved materials provided by the Group Training team, ensuring consistency with organizational standards, compliance requirements, and quality expectations
- Engage diverse learning styles such as tailor training delivery to accommodate different employee preferences (visual and auditory), using tools and techniques that promote understanding and retention across all participants
- Use varied training methodologies, implement a blend of instructional strategies including interactive presentations, hands-on demonstrations, role-playing exercises, and facilitated group activities to create dynamic and effective learning experiences
- Monitor employee engagement and adapt delivery: observe employee engagement levels and adjust facilitation techniques as needed to maintain energy, focus, and motivation throughout the session
- Promote safety practices: deliver training that reinforces the organization’s commitment to occupational health, safety, and environmental compliance. Instruct employees on proper procedures, risk mitigation strategies, and emergency response protocols as per industry standards and legislation
- Evaluate training effectiveness by conducting informal assessments (e.g., quizzes, group feedback, knowledge checks) during and after sessions to evaluate comprehension and identify areas requiring additional support
- Maintain training records and documentation, accurately record attendance, training outcomes, and participant feedback for audit, reporting, and continuous improvement purposes
- Prepare and present regular training reports to the Senior Training Officer
- Inform the Senior Training Officer promptly of any training cancellations

**In-House Course Facilitation**
- Conduct workshops on key topics such as communication and customer service
- Deliver specialized training in areas including, but not limited to:

- Provide in-house training as needed based on organisational training requirements**Develop Course Content**:

- Develop