IT Call Center/ Service Desk

**Job Description**: Posted Monday, July 14, 2025, 11:00 PM **Advanced Call Center Technologies** - Job Description **Trainer** **Reports To**: Manager, Training & Quality **Department**: Training **FLSA**: Non-Exempt **Prepared By**:Human Resources **Position Summary** - Under the general direction of the Director of Training & Quality, facilitates company...

A leading tech services company is seeking Service Desk Agents in Johannesburg. The role involves handling customer calls for support and information, ensuring satisfaction and retention. Candidates should have 2-3 years of call center experience, strong administrative skills, and be fluent in English. An IT Support or A+ certification is preferable. This...

**Job description** **Essential Duties and Responsibilities** Monitors associates real-time productivity to achieve production and revenue goals. Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed. Motivates and rewards associates using company and client incentive...

Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Answer courteously inbound calls. Manage filing, mailing, correspondence and other management tasks. Respond to customer inquiries. Generate customer interest in the services or products offered by the company. Manage and update customer...

**Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

Currently we are searching for a Call Center Agent for Johannesburg, South Africa. **Responsibilities of this Post**: Manage large amounts of inbound and outbound calls in a timely manner. Build sustainable relationships and engage customers by taking the extra mile. Follow communication “scripts” when handling different topics. Keep records of all...

**Position Summary** **Essential Duties and Responsibilities** - Create Requisition on DayForce for new openings - Ensures all jobs are posted in compliance with company guidelines - Conducts 1st Interviews - Reviews attendance Policy - Conducts Reference Checks - Communicates with appropriate Hiring Manger/Trainer regarding new classes - Updates Recruiting...

**Lead Call Center & Screening Specialist**: **Overview**: We are seeking an experienced and motivated Lead Call Center & Screening Specialist to oversee the daily operations of our growing call center and intake/screening team. In this leadership role, you will ensure staff are managing time effectively, delivering high-quality client interactions, and...

**Job description** - (if beyond High School or equivalent)_: Bachelor’s degree in Computer Science or MIS related field preferred. - Minimum 1 years experience within Microsoft products_ Demonstrate multi-tasking skills, Strong problem solving and analytical skills, and Excellent written and communication skills. Able to effectively communicate with...

We are seeking a Help Desk Manager to join our Customer Service team. As a Help Desk Manager, you will have to ensure that the technical hardware and software issues are properly resolved. You will also have to verify that the customer queries are resolved on time. You should also supervise the Front Desk Staff and ensure that they handle customer...