Broadcast and Streaming Support Technician for a

4 days ago

Johannesburg, South Africa WildEarth Productions Full time

Broadcast and Streaming support technician for a live wildlife channel

Job description

As a Broadcast and Streaming Support Technician, working in our Master Control in Rivonia, you will be responsible for monitoring our broadcasts and related systems, ensuring that they are operational and fully functional at all times. You will ensure that our live broadcasts adhere to the highest technical standards and will support the directors and remote site technicians, naturalists and production team and remote tech teams before, during, and after live broadcasts.

You will rely on quick thinking, creativity and good planning to rapidly identify, log, and resolve any technical issues. You're willing to rapidly learn new systems and tools and are able to quickly adjust to change. This is a shift-based position.

You will work in a small, multi-discipline team, that operates from different locations, timezones and cultures.

**Responsibilities**:

- Ensure a technically smooth live show during shift
- Constant monitoring of our channel feeds distribution
- Monitoring our channel at the various destinations on the provided tools
- Active response to any technical issues that may be experienced as the first line support
- Escalation of the tech issue to the Tech Team Leader if unable to resolve
- Logging of all tech issues experienced
- Daily reporting of shift activities and completion of handover reports for next member on shift.
- Collaboration with the rest of the team in resolving tech issues and sharing of ideas to enhance the team’s contribution to the organisation
- Ensure upkeep of equipment and materials inventory
- Do required equipment maintenance
- Maintain system monitoring and development
- Attend daily and weekly meetings when on shift on the day

**Requirements**:

- A technical degree or diploma in IT or engineering fields, and/or relevant work experience
- Experience with broadcast equipment such as video production switchers, video routers and encoders
- Knowledge of video encoding codecs and streaming protocols
- Familiarity with video, audio, and network cabling and connectors
- Strong knowledge of computer hardware, operating systems, IP networking
- Linux skills, experience with bash and Python scripting would be a HUGE advantage
- Excellent analytical and problem-solving skills
- Quick learner, strong team player, ability to work under pressure
- Driven, constructive and self-motivated attitude
- Strong communication skills, fluent in both written and spoken English
- Willingness to be deployed in Sabi Sands (Greater Kruger) for ad hoc location tech support.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (required)

**Experience**:

- IT support: 5 years (required)
- BASH: 1 year (preferred)
- Linux: 1 year (preferred)
- Python scripting: 1 year (preferred)

License/Certification:

- Driver's License (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

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