Sales Agent

**ROLE REPORTS TO: SENIOR PROGRAMME MANAGER ROLE GRADE: D-LOWER**

**ROLE PURPOSE**: To manage the preparation and running of Corporate Education programmes that meet the needs of the business community.

This includes the development, delivery and evaluation of Corporate Education programmes to the satisfaction of the client and in accordance with the GIBS standard.

Responsibilities include but are not limited to:
Programme Development
- Provide input to and/or perform needs analysis and programme design in conjunction with the client, colleagues and other members of faculty to the satisfaction of the client
- Provide input to the development of programme proposal and programme design including programme budgets and costings
- Prepare programme delivery and expectations with members of faculty and/or clients

Programme Delivery and Evaluation
- Manage the end-to-end delivery of programmes for a portfolio of clients, which includes:

- Pre-programme management: including registration and planning with catering, venues, IT and Information Centre
- brief co-ordinator on programme and delivery tasks; select and secure appropriate faculty; compile and arrange faculty briefings; draft and execute programme communication plan; provide regular client updates as required; monitor progress of all
- Programme Delivery Management: ensure programme delivery aligned to client specifications and/or programme design; manage learning process and stakeholders involved; provide regular feedback to client and/or delegates as required; host programme delegates; support co-ordinator in resolving issues
- Post-programme Management: Analyse programme evaluations from delegates, faculty and/or clients; where applicable amend programme design or delivery based on evaluation results and client feedback. Write close out reports. Engage with faculty, moderators and assessors when delivering accredited programmes to ensure appropriate programme requirements are met.
- Travel - May be required to travel nationally and internationally

Management
- Manage relationships with a variety of stakeholders both internal and external to GIBS including developing and maintaining relationships with faculty and a wide range of clients
- Manage programme budgets in alignment to programme costing
- Manage and oversee the responsibilities and performance of Programme Co-ordinator

Public Programmes
- Working closely with senior management to develop and maintain the programme calendars and scheduling
- Oversee the maintenance of public programme webpages and brochures
- Ensure excellent customer service is upheld with all incoming queries or correspondence
- Ensure follow up and management of debtors for the short and extended courses under his/her portfolio
- Monitor programme targets and work with marketing, senior management and faculty to develop marketing initiatives

Corporate Programmes
- Attend potential client meetings
- Provide regular client feedback throughout programme delivery
- Ensure client and delegate feedback and observations are clearly communicated to the Value Creation team
- Ensure excellent customer service is upheld with all incoming queries or correspondence
- Work with Programme co-ordinator on programme marks and close out reporting
- Ensure follow up and management of debtors for client companies for programmes he/she is accountable for

**EDUCATIONAL AND EXPERIENCE REQUIREMENTS**

***Ideal Profile
- A relevant degree, g. BA, BComm, BSocSci
- Two to three years’ experience working in HR, education, training, or events environment
- Experience working with management across levels within an organisation, g. from junior to executive level
- Previous management experience an advantage

**COMPETENCIES**

***Knowledge
- Understanding of adult learning principles
- The knowledge to assess learning needs and design learning programmes
- Understanding of project management philosophy

**Skills**:

- Analytical thinking ability
- Conceptual thinking ability
- Systems thinking ability
- Learning agility, e. learning about customers and their business
- Computer literacy - MS Office at an intermediate level
- Knowledge of online and blended learning methodologies
- Financial interpretation and budgeting skills
- Excellent presentation skills
- Strong verbal and written communication skills
- Excellent interpersonal skills
- Listening skills
- Negotiation skills
- Adaptability

Attributes
- Achievement orientated
- Deadline-driven
- Attention to detail whilst considering the bigger picture
- Customer service orientated
- Professionalism
- Team player
- Willing to have tough conversations
- Able to use initiative and work independently
- High energy levels
- Stress tolerant
- High organisational commitment
- Adaptable and flexible to changing client needs

**We offer competitive market related packages based on qualifications and experience