Assistant Manager

6 days ago

Cape Town, South Africa WNS Global Services Full time

**Company Description**
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Develop and lead a team of highly competent Trainers, delivering the best of training experience to the Account(s).

Drive Training efficiency and effectiveness for the Account, through the Training Metrics.

Plan, execute and monitor all training & development interventions to enhance team and operational excellence

Drive training related change management and compliance programs for the Account.

Drive content management and instructional design with the latest technology and practices to stay ahead of the competition.

Drive ROI for the learning investment in people and value delivered to business.

Be the ambassador for latest & innovative practices and technology and implement the best practices for the Account(s).

Lead and develop a high-performing team supporting the Account.
**Qualifications**
Minimum 4 yrs. experience in Training

Experience in training automation/digitalization is preferred

Knowledge & experience of Six Sigma, Agile methodology & demonstrate a digital mindset is preferred

Strong work ethic with a will-to-win attitude

Ability to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changes

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