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Front of House Manager

3 weeks ago

Sandton, South Africa Dananda Services Full time

**Responsibilities**
- Manage the restaurant staff, telephone orders, catering order and cleaning for the restaurant
- Must deliver professionally to clients and visitors, to the highest standards
- Monitor, manage and review the catering and cleaning duties of employees
- Implement dynamic operational working procedures, to support the delivery of service excellence
- Develop strong communication and line reporting procedures to guide service implementation making improvements or changes where required
- Implement safe working practices to ensure safety of building occupiers and visitors
- Lead monthly management report meetings with clients and build strong relationships
- Strong detail analysis of service delivery and identify continuous improvements
- Introduce systems for analysis of service delivery
- Monitor the teams performance promoting achievements and identifying weaker areas for improvement

**Skills and Attributes Required**
- A pre-requisite for the post holder is excellent people management skills with a proven track record in this area
- The post holder will be able to operate with mínimal input from senior management, exercise excellent judgement and decision making and be totally customer service driven
- The post holder will possess excellent communication skills, both orally and written and the ability to communicate effectively at all levels
- The post holder must be capable of organising large volumes of work for both themselves and others, able to multi-task, work to tight deadlines when necessary and produce high quality work under pressure
- The post-holder with be confident in both when to decide, and when to seek further clarification on a decision
- The post holder will be a clear self-starter with the ability to demonstrate innovation and drive
- This is a proactive role, which requires someone who can consider wider team issues whilst developing and refining the service
- At least 3 years experience in a similar role