Manager (Admin)

1 week ago

Piet Retief, South Africa TWK Agri Full time

TWK Agri has the following vacancy available: Manager (Admin) within the Financial Services division at Piet Retief, Mpumalanga.

**Responsibilities and Duties**:

- Supervise daily administrative operations to ensure smooth workflow and efficiency
- Develop and implement policies and procedures to enhance operational effectiveness
- Manage budgets, prepare reports, and ensure optimal allocation of resources
- Coordinate with other departments to support organisational goals and objectives
- Oversee the underwriting process to ensure accuracy, compliance, and risk assessment standards
- Develop and review underwriting guidelines, policies, and procedures
- Monitor underwriting performance and implement strategies to improve efficiency and effectiveness
- Ensure proper training and development of underwriting staff
- Manage the claims process, ensuring timely and fair resolution of claims
- Develop and enforce claims handling procedures and policies
- Monitor claims metrics and implement improvements to reduce loss ratios and enhance customer satisfaction
- Oversee complex and high-value claims, providing expertise and guidance as needed
- Lead, mentor, and motivate the administrative, underwriting, and claims teams
- Conduct performance reviews, provide feedback, and create professional development plans
- Foster a collaborative and positive work environment
- Ensure ongoing training and development opportunities for team members
- Ensure compliance with regulatory requirements and industry standards
- Develop and implement risk management strategies
- Conduct regular audits and reviews to maintain compliance and identify areas for improvement
- Ensure high levels of customer satisfaction by overseeing customer service standards and resolving escalated issues
- Develop and implement customer service policies and procedures
- Monitor customer feedback and implement improvements based on insights

***Qualifications and Skills**:

- Matric / Grade 12
- FAIS accreditation as per the FSCA requirements
- RE certificate
- Minimum 5 years' short term insurance experience
- Minimum 5 years’ commercial insurance experience
- Minimum 2 years' management or Team Leader experience
- Proven experience in a leadership role with strong management and team development skills
- In-depth knowledge of underwriting processes, claims handling, and insurance regulations
- Excellent analytical, problem-solving and decision-making skills
- Strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels
- _The company can expire job adverts at any time at their own discretion._

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