Branch Manager

**Purpose of the Job**:
To maximise branch profitability and sustainable development of the branch by creating an optimal environment through:

- Maintaining and improving retail practices and systems used
- Supporting, monitoring, co-ordinating and managing the work done by direct reports
- Meeting and exceeding the expectations of the customer

**Job Objectives**:
**People Management**
- Conduct daily planning meetings with managers and controllers in line with regional manager’s operational requirements, in order to allocate tasks to responsible staff
- Monitor and facilitate branch managers’ and controllers’ performance to consistently meet or exceed operational, sales and cost saving targets and productivity standards within their areas of responsibility
- Lead, motivate, coach and enable direct reports to meet profitability and customer service standards- Train and develop direct reports according to the core competencies of their roles and ensure co-ordination of training and the delivery thereof is done in a professional manner
- Identify and develop high potential staff for succession planning purposes
- Performance of staff meets minimum operational KPI requirements at all times as a result of ongoing coaching and performance feedback
- Human resources processes adhere to corporate policies and procedures and labour legislation
- Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner

**Branch Profit Maximisation**
- Plan, implement and monitor regional manager’s operational requirements at branch level
- Consistently achieve or exceed regional objectives and targets
- Manage, monitor and facilitate efficient branch operations and sales performance for ensuring consistent profit maximisation (i.e. non-expenses / sales profit)
- Consistently maximise branch gross profit through effective management of key gross profit drivers (e.g. sales and markdowns)
- Implement and facilitate achievement of maximised budgeted sales of the branch
- Maintain stock holding budget and stock ordering within required parameters
- Update and guide Branch staff consistently on sales budgets and targets received from head office
- Maintain 100% consistency and adherence to stock price changes
- Manage and maintain assets register within set regional parameters
- Take corrective action to address sub-standard branch performance and update status report

**Branch Proitability Reporting**
- Provide timely and accurate reporting i.r.o:

- Profit and Loss reports
- Stock holding number of days report
- Purchase versus sales reports
- Waste and damage reports
- Admin reports
- 6-monthly stock take reports
- Identify improvement opportunities and possible challenges (as per business intelligence report and other information sources), making recommendations for corrective action to proactively address these

**Meeting Customer Expectations**
- Maximise customer loyalty by creating a consumer-friendly environment through effective people and process utilisation
- Ensure effective implementation and monitoring of company customer returns / complaints policy
- Resolve or refer all unresolved branch queries to Checkline within 24 hours

**Stock Availability Assurance**
- Pro-actively plan, monitor and maintain consistent stock range availability and movement according to demand and making alternative arrangements for stock shortages, e.g. inter-branch transfers (IBTs)
- Proactively plan, communicate and implement stock promotions according to seasonal changes
- Oversee accurate 6-monthly stock taking process in line with company policy and procedures

**Housekeeping and Compliance Assurance**
- Comply with hygiene and housekeeping standards at all times
- Maintain all equipment assets at all times as per company standards
- Consistently adhere to audit and required legislative standards and statutory requirements i.r.o:

- Branch inspections
- Equipment checks (tills, refrigerators and freezers)
- Food safety and hygiene standards
- OHS Act standards
- Comply with alarm call-out policy

**Qualifications**:

- Grade 12 or equivalent (essential)
- Retail management diploma (desirable)

**Experience**:

- Branch management/supervisory experience in retail environment (desirable)
- Experience in Shoprite procedures (desirable)

**Knowledge and Skills**:
Desirable knowledge and skills:

- Sales target budgeting
- In-store stock management
- Expense budget planning and control
- Promotional planning
- Retail store operations management
- Branch reporting
- Merchandising