Restaurant Manager

Job description - Restaurant Manager

Employee name:
Department: VDC Eat

Reporting line: GM / Directors

***:
Restaurant General Managers are responsible for leading and managing restaurants. They are responsible for overseeing the daily operations including stock takes, reporting, recruiting and hiring restaurant staff, training following company policies, creating work schedules, overseeing food quality, developing menus as well as greeting and serving restaurant guests, addressing their concerns and solving problems.

**DUTIES AND RESPONSIBILITIES**:

- Manage and oversee the entire restaurant operation
- Deliver superior guest services
- Ensuring guest satisfaction
- Plan new and update existing menus
- Plan and develop the overall restaurant marketing strategy
- Respond efficiently to customer questions and complaints
- Organize and supervise shifts
- Manage and lead staff
- Hire new employees
- Training and evaluate staff performance
- Estimate consumption, forecast requirements and maintain inventory
- Manage restaurant supplies
- Control costs and minimize waste
- Nurture a positive working environment
- Monitor operations and initiate corrective actions
- Implement innovative strategies to improve productivity and sales
- Hold or attend regular briefings and meetings with staff and other heads of departments.
- Ensure full compliance to the property’s operating controls, SOP’s, policies, procedures and service standards.
- Handle complaints, and oversee the service recovery procedures.
- Prepare weekly and monthly financial report.
- Draw up plans and budget (revenues, costs, etc.) for the owners.
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
- Provide effective leadership to restaurant staff.
- Respond to audits to ensure continual improvement is achieved.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.

**PREREQUISITES**:

- 5 years of experience as a Restaurant General Manager or similar role
- 5 years of experience customer service management
- Extensive food and wine knowledge
- Computer literacy
- Familiarity with restaurant management software
- Experience in event planning
- Strong leadership, motivational and people skills
- Good financial management skills
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skill s
- Culinary school diploma or degree

**Salary**: R10,000.00 - R15,000.00 per month

COVID-19 considerations:
Company requires proof of vaccination.

Ability to commute/relocate:

- Wellington, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Restaurant management: 5 years (preferred)