Installer Technical Support Agent

7 days ago

East London, South Africa Herotel Full time

Applications are invited for the **Installer Technical Support Agent **position to be based in **(East London /Queenstown / Eastern region)**

**PURPOSE OF THE ROLE**:
Support Field Technicians daily with installations, callouts and surveys. Ensure a high level of quality workmanship by constant evaluation of info provided by the Technicians.

**Key Performance Areas would include, but are not limited to**:

- Supply FTTH allocations to Installers.
- Escalate any FTTH allocation issues and follow up until resolved.
- Maintain all FTTH allocation records into the applicable systems.
- Provide Wireless and Fibre installation data to Installers - do installation planning.
- Do WiFi planning for each applicable installation.
- Approve installations according to signal specifications. Evaluate photos sent by Technicians from site for quality and advise accordingly.
- Assist the Installers and Technicians with advanced troubleshooting where problems occur.
- Assist the Installers and Technicians with advanced setups in the field during the install.
- Advising Sales in quotations for large, complicated installations.
- Ensure each installation is done according to the installation SOP provided.
- Do quality control after each installation.
- 1-2 years' experience in the following areas: Mikrotik, Ubiquiti, Cambium.
- 2 years Field Technician experience.
- Effective planning skills.
- Good communication skills.
- Good administrative capabilities.
- Time managing skills.
- Well disciplined.
- Must be able to work under pressure.
- Must be medically fit.
- Must have a driver's license.
- Adequate knowledge of RF protocols.
- Adequate knowledge of Fibre.

**Education Requirements**:

- Grade 12 or equivalent qualification at NQF Level 4.
- Specialized certifications would be an advantage.

**_PLEASE NOTE:_**
- Kindly note that should you not receive feedback from us within 4 weeks of applying, you should consider yourself unsuccessful for the role.

  • Senior Site Agent

    3 weeks ago

    East London, South Africa The Hard Hat Professional Sa Full time

    A rapidly growing civil engineering and construction firm specializing in large-scale residential and commercial property developments. We pride ourselves on delivering robust, high-quality infrastructure that forms the backbone of new communities. We are seeking an experienced, hands‑on Senior Site Agent to take full operational control of major civil...

  • INSTALLATION TECHNICIAN

    2 weeks ago

    East London, South Africa Work Africa Full time

    INSTALLATION TECHNICIAN/EAST LONDON – The Installation Technician will be responsible for the installation, commissioning, troubleshooting, and maintenance of hydroponic systems, greenhouse structures, and agricultural automation equipment. This role requires the willingness to work on-site at various client locations, as well as the ability to travel and...

  • Senior Site Agent

    2 weeks ago

    East London, Eastern Cape, South Africa The Hard Hat Professional SA Full time R900 000 - R1 200 000 per year

    A rapidly growing civil engineering and construction firm specializing in large-scale residential and commercial property developments. We pride ourselves on delivering robust, high-quality infrastructure that forms the backbone of new communities. We are seeking an experienced, hands-onSenior Site Agentto take full operational control of major civil...

  • INSTALLATION TECHNICIAN

    2 weeks ago

    East London, South Africa Work Africa Full time

    INSTALLATION TECHNICIAN/EAST LONDON – The Installation Technician will be responsible for the installation, commissioning, troubleshooting, and maintenance of hydroponic systems, greenhouse structures, and agricultural automation equipment. This role requires the willingness to work on-site at various client locations, as well as the ability to travel and...

  • Vehicle Installation Technician

    1 week ago

    East London, South Africa Cartrack Full time

    **Vehicle Installation Technician** **Job description** - Install and maintain recovery units according to technical procedures. - Manage and maintain allocated resources which includes vehicle, tools, stock, etc. - As client facing, ensure timely, attentive and upbeat service to the customer in such a manner that it reflects positively on the...

  • Roofing Installer

    4 days ago

    East London, South Africa Abantu Staffing Solutions Full time

    OverviewTo install, repair, and maintain roofs on residential, commercial, and industrial buildings, ensuring all work is carried out safely, efficiently, and according to building codes and client specifications.Minimum RequirementsGrade 12 / Matric Proven experience as a roofer or in a similar construction role (minimum 1–3 years preferred).Good...

  • Curtain and Blinds Installer

    24 hours ago

    East London, Eastern Cape, South Africa Fabric Mart Full time R25 000 - R40 000 per year

    Curtain & Blinds Installer – Job DescriptionPosition Overview:The Curtain & Blinds Installer is responsible for the accurate and efficient installation of curtains, blinds, tracks, rods, and related window décor products at clients' homes or business premises. The role requires strong attention to detail, excellent customer service skills, and the ability...

  • (Solar and Invertor) Installation Electrician

    1 week ago

    East London, South Africa INTERCONNECT SYSTEMS Full time

    **SUMMARY OF POSITION** **PowerConnect **are looking for an experienced electrical technician (Wireman). **ELECTRICIAN ROLES AND RESPONSIBILITIES** - Design and draw electrical circuitry. - Install, maintain and repair electrical control, wiring, and lighting systems. - Assemble, install, test, and maintain electrical or electronic wiring, equipment,...

  • INSTALLATION TECHNICIAN

    2 weeks ago

    East London, South Africa Work Africa Full time

    INSTALLATION TECHNICIAN/EAST LONDON – The Installation Technician will be responsible for the installation, commissioning, troubleshooting, and maintenance of hydroponic systems, greenhouse structures, and agricultural automation equipment. This role requires the willingness to work on-site at various client locations, as well as the ability to travel and...

  • Technical Assistant

    1 week ago

    East London, South Africa Herotel Full time

    Applications are invited for the **Technical Assistant** position to be based in **East London.** **PURPOSE OF THE ROLE**: The Technical Assistant's main duty will be assisting with installations, troubleshooting, and maintaining all fibre optic and wireless systems. **Key Performance Areas would include, but are not limited to**: - **Site Survey**: -...