Manager Strategic Customer Partnerships
3 days ago
**Job Advert Summary**: Rand Water is looking for a Manager Strategic Customer Partnerships to ensure that Rand Water’s key strategic objectives of Customer Service Orientation through integrated least cost planning are achieved among the different partners involved in water supply and delivery as well as growing the business of Rand Water. Ensuring the effective customer service and customer relationship management within Rand Water and operation of a full range of customer service activities to customers in line with the bulk water supply contracts.
**Minimum Requirements**:
- Minimum Education: Honours degree in business administration,marketing or finance (NQF level 8) - Desired Education : MBA/MBL degree will be an added advantage (NQF level 9) - Minimum Experience: At least eight years’ management experience in the water sector
**Primary Duties**: - Effective overall management of the full range of Customer Service and customer relationship activities within Rand Water in line with customer needs - Coordinating tariff consultation processes with customers and stakeholders in line with MFMA and PMFA - Ensuring that bulk water supply contracts are in place (Valid) for all customers, and also the effective management and servicing of those contracts - Ensuring that Rand Water’s key strategic objectives of Customer Service Orientation is upheld throughout the organization. - Acting as front end interface with customers for the organisation. Retain, develop and revitalise existing customer relationships/partnerships and explore and acquire new business opportunities - Conducting customer’s satisfaction surveys - Managing customer payment and taking corrective action against defaulting customers in line with the Rand Water Credit Management Policy, MFMA, PMFA, Intergovernmental Relations, Bulk Water Supply Contract and PAJA - Reduce debtor days in line with Rand Water’s corporate key performance indicators by ensuring that all customers pay within the contractual period - Commission, harness and interpret research from internal and external sources - particularly in terms of understanding customer needs and market research for products and services - Co-ordinate and align the department’s initiatives & programmes with other relevant programmes within Rand Water - Facilitate Water Services Forum and evaluate their impact - Coordinating sales and demand projections - Over see that customer service teams and attend to customer requests satisfactorily - Develop budgets for approval and monitor expenditure against budgets - Performance management by aligning strategic objectives with deliverables of key account management and managing resources (people and money) in the department
**Skills**:
- Outstanding needs analysis skills - Problem solving skills - Financial risk management - Business positioning and business justification - Integrating customer relationships, operations and financial knowledge to achieve organizational objectives
**Attitude**: - Must be adept at directing customers and internal staff and command respect from both customers and co-workers - Work well under pressure and be able to deal with difficult customers and stakeholders
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